Field Service Engineer (4+ years)
Medtronic
Summary
As a Field Service Engineer (FSE) supporting Medtronic's Hugo robotic-assisted surgery platform, you will serve as the primary technical partner for healthcare customers, ensuring system reliability and performance in clinical environments. This role is responsible for the installation, maintenance, repair, and troubleshooting of Hugo systems, while providing onsite technical support and training to healthcare professionals.
Job description
This is a remote, customer-facing position requiring residence in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75%.
Primary Responsibilities
- Install, commission, and upgrade medical equipment and integrated systems at customer sites.
- Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
- Perform preventive maintenance, inspections, and system performance evaluations.
- Execute equipment repairs, modifications, and engineering change implementations.
- Provide technical guidance and operational training to clinical and customer support teams.
- Document service activities, technical findings, and corrective actions accurately.
- Collaborate with engineering and technical support teams to resolve complex customer challenges.
- Build trusted relationships with customers through responsive and professional service.
Required Qualifications
- High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
- Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
- Experience supporting customers in a field-based technical service environment.
- Ability to travel up to 75% within the assigned territory.
- English communication skills, written and verbal.
Preferred Qualifications
- Bachelor's degree in Bioengineering, Engineering, Technology, or related technical discipline.
- Experience servicing medical devices in hospital or clinical settings.
- Experience with robotics, automation, or motion control systems.
- Experience troubleshooting electromechanical or biomedical equipment.
- Ability to read and interpret schematics, engineering drawings, and technical documentation.
- Excellent English written and verbal communication skills.
Requirements
- High School Diploma or equivalent
- 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support
- Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems
- Experience supporting customers in a field-based technical service environment
- Ability to travel up to 75% within the assigned territory
- English communication skills, written and verbal
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance/Reimbursement
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.