Field Service Engineer
Agilent Technologies
Summary
The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments.
Job description
Overview of the Role
We are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems. This may include hardware, software, and networking products as well as operating systems.
You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers, this position is onsite in Little Falls, DE when not travelling.
Key Responsibilities
- Diagnose and resolve product performance problems
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
- Deliver (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serve as an internal resource on technical issues and manage product escalations
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- May calibrate equipment on-site for large volume customers
Qualifications
- Bachelor's or Master's Degree in physical science or engineering or similar/equivalent experience
- 4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
- Must be able to obtain and hold security clearance to gain access to customer sites
- Must have a valid passport to gain access to government sites
- Valid US driver's license
- Must be able to travel up to 75% overnight
- Spectroscopy experience highly desirable
Requirements
- Bachelor's or Master's Degree in physical science or engineering or similar/equivalent experience
- 4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
- Must be able to obtain and hold security clearance to gain access to customer sites
- Must have a valid passport to gain access to government sites
- Valid US driver's license
- Must be able to travel up to 75% overnight
- Spectroscopy experience highly desirable
Benefits
- Company car
- Personal vehicle reimbursement
- Bonus
- Stock
- Medical, Dental & Vision
- 401(k) Matching
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.