Field Service Engineer
Agilent Technologies
Summary
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
Job description
As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Successful candidate MUST live in Atlanta area. Territory covers Georgia, Alabama, Tennessee, Mississippi.
Qualifications
- A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent College degree with Work experience.
- 4+ years of experience in laboratory environment working spectroscopy
- Experience with troubleshooting and problem solving is essential
- Experience with the Agilent LCMS or GCMS is preferred but not essential
- Verbal and written communication is clear, respectful and timely
- You enjoy travelling and visiting customers.
- Travel expectation is 50%.
Requirements
- A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent College degree with Work experience.
- 4+ years of experience in laboratory environment working spectroscopy
- Experience with troubleshooting and problem solving is essential
- Experience with the Agilent LCMS or GCMS is preferred but not essential
- Verbal and written communication is clear, respectful and timely
- You enjoy travelling and visiting customers.
- Travel expectation is 50%.
Benefits
- Bonus
- Stock
- Company car
- Personal vehicle reimbursement
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.