Field Service Engineer
Agilent Technologies
Summary
Every day, Agilent Field Service Engineers help customers resolve issues so scientists can make discoveries that enhance quality of life. Through this work, we deliver insights and support that help laboratories operate smoothly and efficiently.
Job description
As an Agilent Field Service Representative, you will work in a variety of laboratories. An interest in continuously learning about new instruments, software, and consumables is essential. You will use effective communication skills, creativity, and a can-do attitude to solve customer problems and deliver exceptional service that supports customer success.
You will support customers through the on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems. Our diverse product portfolio includes hardware, software, networking products, and operating systems.
Must reside in the Charlottesville/Richmond area.
Duties
- Install and optimize hardware, software, networking products, and system configurations at customer sites in DC, Virginia, and Maryland
- Diagnose and resolve product performance issues
- Perform preventive maintenance and repairs
- Promote customer satisfaction by advising customers on preventive maintenance and system configurations that may affect product performance
- Respond proactively to potential equipment issues to help prevent unplanned disruptions to customers’ operations
- Deliver fully integrated solutions that may include peripherals, communications, operating systems, and application software
- Train customers and other field engineers in hardware and integrated solutions
- Manage individual repair and PM parts
- Expense management
- Help drive business growth through our lead program
- Perform compliance services
- Full completion of all applicable service reports, checklists, and documentation
- Timely closure of service orders
Qualifications
- Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience
- Four years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation, liquid chromatography (LC) or an equivalent combination of relevant experience
- Experience troubleshooting and resolving issues with analytical instrumentation
- Strong interpersonal and customer service skills
- Willingness to travel daily throughout the service district to support Agilent customers
- Ability to communicate clearly, concisely, respectfully, and promptly
- Ability to travel overnight occasionally for training and customer support
Requirements
- Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience
- Four years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation, liquid chromatography (LC) or an equivalent combination of relevant experience
- Experience troubleshooting and resolving issues with analytical instrumentation
- Strong interpersonal and customer service skills
- Willingness to travel daily throughout the service district to support Agilent customers
- Ability to communicate clearly, concisely, respectfully, and promptly
- Ability to travel overnight occasionally for training and customer support
Benefits
- Bonus
- Stock
- Company car
- Vehicle reimbursement
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.