Field Service Engineer

Job Description

As part of our diverse and expert team, you will be responsible for supporting our customers with on-site service in the following areas

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
• Leverages shown experience to provided limited application support
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
• Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
• Trains other field engineers and customers in the solutions
• Serves as an internal resource on technical issues and leads product customer concerns. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May have knowledge of third-party products
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May calibrate equipment
• May qualify leads

Territory Coverage

• The ideal candidate will reside in Central to Northern NJ. Note: No relocation is offered for this position at this time.
• The position requires an active driver's license.
• Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory.
• Territory: NJ, NY, and CT.

Qualifications

• Bachelor's, Master's, or other university degree in chemistry, biochemistry, analytical chemistry, or other life science field preferred; may consider a candidate with an equivalent combination of education, training, and significant experience
• 2+ years relevant work experience, including familiarity with Agilent and Waters analytical instrumentation; specific experience with LC required; dissolution or spectroscopy experience is a plus
• Experience with Pharma/Bio-pharma, GMP, GLP environments preferred.
• Experience with the Agilent solutions is desired but not crucial.
• Familiar with use of hand tools. Demonstration of logical troubleshooting.
• Ability to tackle high-impact problems related to product availability; typically, system/ solution focused.
• Customer service and solutions oriented.
• Ability to travel extensively, including overnight travel, as decided by business needs.
• A valid driver's license is required for this position.
• Up to 50% travel may be required.