Field Service Engineer - Bay area
Hamilton Company
Summary
Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The ideal candidate will work in the field and support the San Francisco / Bay Area, California location and surrounding areas.
Job description
Responsibilities
Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The ideal candidate will work in the field and support the San Francisco / Bay Area, California location and surrounding areas.
As a Field Service Engineer, you will be tasked with providing high quality customer support through instrument installation, maintenance and troubleshooting.
- Responsible for new equipment installation.
- Perform preventative maintenance.
- Troubleshoot and repair Hamilton equipment.
- Report problems and perform root cause analysis on instrument failures.
- Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
Qualifications
- A high desire for quality.
- Demonstrated experience working in the field as well as corporate setting.
- Ability to train non-technical personnel on highly technical material.
- Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
- Ability to learn new robotic operating systems.
- The FSE must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.
- Must have personal, reliable transportation with valid registration and insurance that can safely transport necessary equipment.
Education/Experience
- A Bachelor's degree in a related discipline from a regionally accredited, not-for-profit university.
- Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
- Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
- Experience in automation or similar field is required.
- Being fluent in English, both written and spoken, is required.
- Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.
Requirements
- Bachelor's degree in a related discipline from a regionally accredited, not-for-profit university
- Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems
- Experience in automation or similar field is required
- Fluent in English, both written and spoken
- Current, valid Driver License and successful motor vehicle history check
- Personal, reliable transportation with valid registration and insurance
- Ability to lift, carry, push, pull or otherwise move approximately 60 lbs
- Ability to train non-technical personnel on highly technical material
- Ability and willingness to work in a safety conscious manner
- Demonstrated experience working in the field as well as corporate setting
- Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred
Benefits
- Medical, Dental & Vision
- Paid Vacation Time
- Paid Sick Time
- Disability Insurance
- 401(k)
- Tuition Reimbursement
Company overview
Hamilton Company is a global leader in laboratory automation and precision liquid handling systems, serving the life sciences, pharmaceutical, and biotechnology industries. Founded in 1953 and headquartered in Reno, Nevada, the company specializes in developing innovative robotic systems, automated workstations, and liquid handling technologies that enhance research efficiency and reproducibility. Hamilton's product portfolio includes automated pipetting systems, microplate handlers, sample storage solutions, and consumables designed for high-throughput screening, genomics, proteomics, and drug discovery applications. The company's technologies are widely used in academic research institutions, pharmaceutical companies, and clinical laboratories worldwide. With a strong focus on precision engineering and reliability, Hamilton Company has established itself as a trusted partner for laboratories seeking to automate complex workflows and improve experimental outcomes. Their solutions enable researchers to increase productivity while maintaining data integrity and reproducibility across diverse scientific applications.