Field Service Engineer

Essential Job Duties

• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
• Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.

Role Competencies

• Strong organizational and time-management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
• Mechanical aptitude and strong problem-solving skills, using critical thinking, initiative, and diagnostic ability.
• Excellent communication and relationship-building, including clear verbal/written communication and positive interactions with customers, vendors, and team members.
• Flexibility, professionalism, and mature decision-making when resolving issues in fast-paced or challenging situations.
• High attention to detail with reliable follow-through, ensuring accurate documentation, safe work practices, and quality results.
• Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.

Experience and Education Requirements

• Preferred Experience: 3-7 years' experience in medical imaging engineering or equivalent.
• GE CT and/or Nuclear Medicine field service experience preferred.
• Education (or equivalent experience): Bachelor's degree in engineering or equivalent.

Travel Requirements

• Frequent driving 30%+, load, transport, deliver parts/equipment.
• Meet driver eligibility requirements. Minimum age 21, refer to company vehicle policy.

Physical and Environmental Requirements

• Ability to stand, walk, and move throughout various work environments for extended periods.
• Frequent bending, stooping, kneeling, and reaching to access and service equipment.
• Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
• Manual dexterity to handle tools, small components, and electronic parts.
• Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
• Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
• Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
• Compliance with hospital health and safety requirements.
• Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.