Field Service Engineer - Chicago, IL
Danaher
Summary
The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company. This position reports to the North Central Service Manager and is part of the North Central District located in Midwest and will be working remotely to cover Chicago and surrounding suburbs of Chicago, IL area.
Job description
In this role, you will have the opportunity to:
- Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
- Manage a customer account in its entirety, and when accessing an account, determine where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non-agreement instruments, etc.).
- Build and grow strong customer relationships while directly contributing to both individual and district revenue success.
- Play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives.
- Achieve visibility and accountability, with an expected year-over-year growth target of 8-10%.
The essential requirements of the job include:
- High School Diploma or GED with 3+ years Field Service experience OR Associate's degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires travel up to 50%, driving (occasional flying), which may potentially include overnight stays, to cover the region
- Ability to occasionally lift, lower, and move up to 50 lbs. (tools, replacement parts, consumables, etc.)
- Must have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:
- Bachelor's degree in a scientific discipline
- Repair field service experience in related field / industry
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)
Requirements
- High School Diploma or GED with 3+ years Field Service experience OR Associate's degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
- Travel up to 50%, driving (occasional flying), which may potentially include overnight stays, to cover the region
- Ability to occasionally lift, lower, and move up to 50 lbs.
- Must have a valid driver's license with an acceptable driving record
- Bachelor's degree in a scientific discipline (preferred)
- Repair field service experience in related field / industry (preferred)
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax) (preferred)
Benefits
- Paid Time Off
- Medical, Dental & Vision
- 401(k) Plan
- Sales Incentive Pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved into a diversified healthcare conglomerate operating through three core divisions: biotechnology (28% of revenues), life sciences (31%), and diagnostics (41%). With approximately 63,000 employees worldwide, Danaher provides essential tools, instruments, and services that enable researchers, pharmaceutical companies, and healthcare providers to accelerate scientific discovery and improve patient outcomes. The company's portfolio includes renowned brands such as Cytiva, Beckman Coulter, Leica Microsystems, Pall Corporation, and Cepheid, offering solutions ranging from laboratory equipment and diagnostic instruments to bioprocessing technologies and genomic consumables. Danaher's business model focuses on delivering high-impact innovations that help customers compress development timelines, scale manufacturing capabilities, and enhance diagnostic accuracy across critical health conditions including cancer, infectious diseases, and genetic disorders. As a Fortune 500 company with over $23.9 billion in annual revenue, Danaher continues to drive advancements in precision medicine, cell and gene therapy, and next-generation diagnostics through strategic acquisitions and collaborative partnerships with leading academic and industry institutions.