Field Service Engineer - Chicago, IL
Danaher Corporation
Summary
The Field Service Engineer is responsible for providing exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude.
Job description
This position reports to the Sr. Regional Field Service Manager of the Northwest field service team and will be a fully remote role in Chicago area, supporting our customers in the greater Northwest US states.
In this role you will have the opportunity to:
- Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
- Propose process improvements that improve internal and external customer processes
- Manage a diverse technical product portfolio
The essential requirements of the job include:
- Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Strong communication skills utilized in a professional manner
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires up to 60% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver's license with an acceptable driving record
- This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Requirements
- Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Strong communication skills utilized in a professional manner
- This position requires up to 60% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver's license with an acceptable driving record
- This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.