Field Service Engineer - Chicago, IL
Danaher Corporation
Summary
The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company. This position reports to the North Central Service Manager and is part of the North Central District located in Midwest and will be working remotely to cover Chicago and surrounding suburbs of Chicago, IL area.
Job description
In this role, you will have the opportunity to:
- Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
- Manage a customer account in its entirety, and when accessing an account, determine where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non-agreement instruments, etc.).
- Build and grow strong customer relationships while directly contributing to both individual and district revenue success.
- Play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives.
- Achieve visibility and accountability, with an expected year-over-year growth target of 8-10%.
The essential requirements of the job include:
- High School Diploma or GED with 3+ years Field Service experience OR Associate's degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
- This position requires travel up to 50%, driving (occasional flying), which may potentially include overnight stays, to cover the region
- Ability to occasionally lift, lower, and move up to 50 lbs. (tools, replacement parts, consumables, etc.)
- Must have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:
- Bachelor's degree in a scientific discipline
- Repair field service experience in related field / industry
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)
Requirements
- High School Diploma or GED with 3+ years Field Service experience OR Associate's degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
- Travel up to 50%, driving (occasional flying), which may potentially include overnight stays, to cover the region
- Ability to occasionally lift, lower, and move up to 50 lbs.
- Must have a valid driver's license with an acceptable driving record
- Bachelor's degree in a scientific discipline (preferred)
- Repair field service experience in related field / industry (preferred)
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax) (preferred)
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Sales incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.