Field Service Engineer- Columbia, South Carolina
Revvity
Summary
The Customer Support Field Engineer at Revvity provides expert service and support for diagnostic instruments, focusing on installation, maintenance, and repair, especially in newborn screening laboratories. This role is based in Columbia, SC with up to 25% travel supporting the United States to ensure optimal instrument performance, meet maintenance schedules, and drive high customer satisfaction.
Job description
Key Responsibilities
- Installation, Maintenance, and Repair: Perform installation, maintenance, and repair of Revvity instruments, aiming for zero service recalls. Provide preventive maintenance and warranty services to contract and non-contract customers.
- Business Development: Drive sales of value-added services such as service contracts, upgrades, and laboratory products. Support local sales teams to secure new instrument orders and contribute to company profitability.
- Information/Asset Management: Maintain accurate records, manage inventory, and ensure proper handling of company assets like tools and vehicles.
- Continuous Skill Development: Participate in ongoing technical and professional development to enhance customer service and maintain certifications.
Physical Requirements
- Regular walking, standing, and use of hands for handling tools and equipment.
- Occasional lifting of up to 100 pounds.
- Must be able to operate a motor vehicle safely for travel within the assigned territory.
Basic Qualifications
- Associate's degree or military experience with 2+ years' experience in instrument maintenance.
- Valid driver's license and knowledge of laboratory safety practices.
Preferred Qualifications
- Bachelor's degree in Engineering, Life Sciences, Electronics, Mechanics.
Requirements
- Associate's degree or military experience with 2+ years' experience in instrument maintenance
- Valid driver's license
- Knowledge of laboratory safety practices
- Preferred: Bachelor's degree in Engineering, Life Sciences, Electronics, Mechanics
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401(k) Matching
- Employee Stock Purchase Plan
Company overview
Revvity is a leading life sciences and diagnostics company that emerged from the rebranding of PerkinElmer's life sciences and diagnostics business in 2023. The company specializes in providing innovative solutions that advance scientific discovery and improve human health through cutting-edge technologies. Revvity offers a comprehensive portfolio of products and services including advanced detection instruments, reagents, software, and services for research, drug discovery, and clinical diagnostics. The company serves customers across pharmaceutical, biotechnology, academic, government, and clinical laboratory sectors worldwide. With a strong focus on innovation, Revvity develops technologies that enable researchers to accelerate scientific breakthroughs and healthcare professionals to deliver more accurate diagnostic results. The company's solutions span areas such as genomics, cell biology, imaging, and diagnostics, supporting critical work in disease research, drug development, and personalized medicine.