Field Service Engineer - Des Moines, Iowa
Danaher Corporation
Summary
The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position is part of the Service Organization located in Des Moines, Iowa and will be fully remote covering the areas of South Dakota, Nebraska, Iowa, Illinois, and Minnesota. You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. This position services the Automation and Chemistry.
Job description
In this role, you will have the opportunity to:
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers
The essential requirements of the job include:
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma with 3 years of experience.
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel, 20% overnight, within territory including Nebraska, North Dakota, Minnesota, Iowa
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move, or carry equipment up to 50lb (tools, replacement parts, consumables etc.).
It would be a plus if you also possess previous experience in:
- 3+ years' experience of advanced trouble shooting
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
Requirements
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience or High School diploma with 3 years of experience
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel, 20% overnight, within territory including Nebraska, North Dakota, Minnesota, Iowa
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move, or carry equipment up to 50lb
Benefits
- Paid time off
- Medical, Dental & Vision
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.