Field Service Engineer, Fredericksburg, Virginia

Job Description

This position is to be located in the Fredericksburg, Virginia area, servicing Maryland, Virginia, West Virginia, and the District of Columbia.

Responsibilities

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards
• Provide follow-up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers' needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
• Display maturity and judgment in time management and expense control
• Maintain expense levels within the established guidelines for field service travel and sites visits
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
• Properly maintain and use company vehicle as outlined by current Corporate fleet policy
• Interface efficiently with other departments and managers to resolve customer problems and issues
• Perform other duties as assigned
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

Minimum Requirements

• A minimum of a High School diploma
• A minimum of 3 years' experience troubleshooting instruments or components
• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards
• Ability to travel a minimum of 50%

Preferred Requirements

• Flow Cytometry experience is a plus
• Technical military training
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
• Prior Field Service Engineer experience
• Individuals with previous experience fixing medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Familiarity with recent Mac and PC operating systems
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable