Field Service Engineer I - Birmingham, AL
Olympus Corporation of the Americas
Summary
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.
Job description
Job Duties
- Establish and maintain a high level of customer satisfaction with assigned products, support and service.
- Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
- Train customers on the basic operation and use of assigned products.
- Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
- Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
- Open communication with territory Sales Representatives.
- Provide support at conventions, trade shows and customer trials.
- Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support.
- Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
- Performs other duties as assigned.
Job Qualifications
Required: Must be a self-starter, able to travel on short notice and work independently with minimal supervision. Must be capable of multi-tasking, setting priorities and scheduling work activities. Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments. Basic understanding of computer systems, video, audio, and control system concepts. Valid Driver's License required. Ability to travel overnight (>40%). Ability to work flexible hours as required including weekends. High degree of personal organization. Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience and/or Military Technical experience. Minimum of one to three years as a Field Service Engineer, or equivalent experience. Experience working with and troubleshooting electromechanical / microprocessor-based products. Experienced user of Microsoft Office tools, including Excel, Word and Power Point. Strong customer service skills. Solid working knowledge of electronics, personal computer hardware and software. Proven ability to work under pressure. Ability to articulate technical and user needs in a concise manner easily understood by all. Ability to work with field personnel, management, and customers. Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers. Must always hold a valid U.S. Driver's License that is not revoked or suspended in any state, province or other jurisdiction. Excellent communication skills both written, verbal, and presentation. Cooperate and participate as an effective team member in creating a positive working environment.
Preferred: Bachelor's degree preferred. Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable. Experience working with and troubleshooting video display and video routing systems is desirable. CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred.
Requirements
- Must be a self-starter, able to travel on short notice and work independently with minimal supervision
- Must be capable of multi-tasking, setting priorities and scheduling work activities
- Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
- Basic understanding of computer systems, video, audio, and control system concepts
- Valid Driver's License required
- Ability to travel overnight (>40%)
- Ability to work flexible hours as required including weekends
- High degree of personal organization
- Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience and/or Military Technical experience
- Minimum of one to three years as a Field Service Engineer, or equivalent experience
- Experience working with and troubleshooting electromechanical / microprocessor-based products
- Experienced user of Microsoft Office tools, including Excel, Word and Power Point
- Strong customer service skills
- Solid working knowledge of electronics, personal computer hardware and software
- Proven ability to work under pressure
- Ability to articulate technical and user needs in a concise manner easily understood by all
- Ability to work with field personnel, management, and customers
- Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers
- Must always hold a valid U.S. Driver's License that is not revoked or suspended in any state, province or other jurisdiction
- Excellent communication skills both written, verbal, and presentation
- Cooperate and participate as an effective team member in creating a positive working environment
- Bachelor's degree preferred
- Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable
- Experience working with and troubleshooting video display and video routing systems is desirable
- CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred
Benefits
- Competitive Salaries
- Annual Bonus
- 401(k) Matching
- Medical, Dental & Vision
- Employee Assistance Program
- Wellbeing Programs
- Paid Vacation & Sick Time
- Paid Parental Leave
- Adoption Assistance
- 12 Paid Holidays
- On-Site Child Daycare
- Café
- Fitness Center
- Paid Volunteering
- Charitable Donation Match
- Employee Resource Groups
- Training Resources
- Learning & Development
- Paid Educational Assistance
Company overview
Olympus Corporation of the Americas is a leading global medical technology company and a wholly owned subsidiary of Olympus Corporation, headquartered in Center Valley, Pennsylvania. As a pioneer in the medical device industry, Olympus specializes in developing and manufacturing advanced endoscopic solutions, minimally invasive surgical equipment, and diagnostic imaging systems. The company holds approximately 70% of the global endoscope market, with a comprehensive portfolio that includes gastrointestinal endoscopes, laparoscopes, bronchoscopes, urological devices, and video imaging platforms. With over 5,200 employees across North and South America, Olympus focuses on creating innovative medical technologies that enable early detection, diagnosis, and minimally invasive treatment of diseases. The company's products are used across multiple medical specialties including gastroenterology, pulmonology, urology, and general surgery, helping healthcare professionals improve clinical outcomes while reducing procedural costs. Olympus continues to invest heavily in research and development, digital healthcare solutions, and AI-powered diagnostic tools to maintain its leadership position in the medical technology sector.