Field Service Engineer I
CooperCompanies
Summary
This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance. Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.
Job description
Essential Functions & Accountabilities
- Obtain certifications to install and service assigned IVF equipment
- Perform equipment installations following standard procedures
- Perform routine service, maintenance, calibration, and validation tasks
- Provide basic technical support to customers and sales teams
- Assist in troubleshooting and repair activities
- Maintain accurate paperwork and device history records in D365
- Support workshops and trade shows (setup and teardown)
- Manage travel logistics and expense reporting
- Participate in training and team meetings
- Perform other duties as assigned
Knowledge, Skills and Abilities
- Basic understanding of medical device service
- Foundational knowledge of microscopy and lab environments
- Ability to follow procedures and work under guidance
- Basic troubleshooting skills (electrical and mechanical)
- Strong organizational and communication skills
- Familiarity with MS Office; CRM exposure preferred
- Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records
Work Environment
- Lifting of 50 lbs is common
- Contact with household cleaners
Experience
Experience in Medical Equipment Field Service or Service and Repair preferred. CRM business system operation.
Education
Bachelor’s Degree in a related technical discipline or equivalent experience. Biomedical Equipment education a plus.
Requirements
- Bachelor’s Degree in a related technical discipline or equivalent experience
- Experience in Medical Equipment Field Service or Service and Repair preferred
- Basic understanding of medical device service
- Foundational knowledge of microscopy and lab environments
- Basic troubleshooting skills (electrical and mechanical)
- Strong organizational and communication skills
- Familiarity with MS Office; CRM exposure preferred
- Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records
Benefits
- Medical coverage
- 401(k)
- Parental leave
- Fertility benefits
- Paid time off
- Vacation
- Personal leave
- Sick leave
- Holidays
Company overview
CooperCompanies (Nasdaq: COO) is a leading global medical device company headquartered in San Ramon, California, with a workforce of over 15,000 employees. The company operates through two primary business units: CooperVision and CooperSurgical. CooperVision is a trusted leader in the contact lens industry, focusing on vision correction and improving daily visual experiences for millions worldwide. CooperSurgical specializes in fertility and women's healthcare, providing innovative medical devices and solutions that support reproductive health and family planning. With products sold in over 130 countries, CooperCompanies positively impacts more than fifty million lives annually. The company generates approximately $4.1 billion in annual revenue and maintains a strong global presence, leveraging its expertise in medical device manufacturing to address critical healthcare needs in both vision care and women's health sectors. CooperCompanies is publicly traded and continues to expand its market leadership through strategic acquisitions, product innovation, and operational excellence.