Field Service Engineer I
CooperSurgical
Summary
This Field Service Engineer I is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance.
Job description
Performs field-based equipment service and installation activities following established procedures. Builds technical competency across supported products and utilizes D365 CRM for service documentation.
Responsibilities
- Obtain certifications to install and service assigned IVF equipment
- Perform equipment installations following standard procedures
- Perform routine service, maintenance, calibration, and validation tasks
- Provide basic technical support to customers and sales teams
- Assist in troubleshooting and repair activities
- Maintain accurate paperwork and device history records in D365
- Support workshops and trade shows (setup and teardown)
- Manage travel logistics and expense reporting
- Participate in training and team meetings
- Perform other duties as assigned
Travel
90% Travel is required
Qualifications
- Basic understanding of medical device service
- Foundational knowledge of microscopy and lab environments
- Ability to follow procedures and work under guidance
- Basic troubleshooting skills (electrical and mechanical)
- Strong organizational and communication skills
- Familiarity with MS Office; CRM exposure preferred
- Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records
Work Environment
- Lifting of 50 lbs is common
- Contact with household cleaners
Experience
- Experience in Medical Equipment Field Service or Service and Repair preferred
- CRM business system operation
Education
- Bachelor's Degree in a related technical discipline or equivalent experience
- Biomedical Equipment education a plus
Requirements
- Basic understanding of medical device service
- Foundational knowledge of microscopy and lab environments
- Ability to follow procedures and work under guidance
- Basic troubleshooting skills (electrical and mechanical)
- Strong organizational and communication skills
- Familiarity with MS Office
- Passing of background check
- Bachelor's Degree in a related technical discipline or equivalent experience
- 90% Travel is required
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Parental Leave
- Fertility Benefits
- Paid Time Off
- Vacation
- Personal Days
- Sick Leave
- Holidays
Company overview
CooperSurgical is a leading global medical device company specializing in women's health and fertility solutions. As a subsidiary of The Cooper Companies, the organization focuses on developing and manufacturing innovative products for reproductive medicine, fertility treatment, and women's healthcare. The company's comprehensive portfolio includes products for assisted reproductive technology (ART), embryo transfer systems, cryopreservation solutions, and diagnostic instruments used in fertility clinics worldwide. CooperSurgical plays a critical role in advancing reproductive medicine through its commitment to research, development, and clinical education. The company collaborates closely with fertility specialists and healthcare providers to address the complex needs of patients undergoing fertility treatments. With a strong presence in both domestic and international markets, CooperSurgical continues to expand its offerings through strategic acquisitions and organic growth, maintaining its position as a trusted partner in the fertility and women's health sectors.