Field Service Engineer I
Danaher Corporation
Summary
The Field Service Engineer I is responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being. This position reports to the New England Regional Field Service Manager and is part of the Service Organization, and works remotely to cover Boston, MA and surrounding areas.
Job description
In this role, you will have the opportunity to:
- Perform installation, preventative maintenance, troubleshooting, modification, and repair activities on assigned Leica Biosystems instruments to ensure optimal instrument performance and maximize customer uptime.
- Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and delivery of service in accordance with Leica Biosystems quality and regulatory requirements.
- Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members to help customers achieve their operational and diagnostic objectives.
The essential requirements of the job include:
- Associate's degree with 1+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
- Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
- Ability to work in a field-based customer environment with strong organization, communication, and service ownership.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver's license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
- Experience diagnosing and repairing medical devices, laboratory instrumentation, scientific equipment, or similar technical systems.
- Field service experience in a lab, hospital, clinical, biomedical, or customer-facing technical environment.
- Experience using service systems, CRM tools, or quality documentation processes.
Requirements
- Associate's degree with 1+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience
- Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems
- Ability to work in a field-based customer environment with strong organization, communication, and service ownership
- Up to 90% flying and/or driving travel, including overnight stays
- Valid driver's license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.