Field Service Engineer I - Digital Pathology - Chicago or Minneapolis
Danaher Corporation
Summary
The Field Service Engineer I - Digital Pathology, for Leica Biosystems is responsible for supporting customers through the installation, preventative maintenance, troubleshooting, and repair of Leica Biosystems Digital Pathology solutions, including scanners, software, and network-connected systems. This role contributes to customer success by ensuring system performance, maximizing uptime, and supporting reliable digital diagnostic workflows that ultimately impact patient care. This position is part of the Service Organization and will work remotely within the assigned territory.
Job description
In this role, you will have the opportunity to:
- Perform installation, preventative maintenance, troubleshooting, software configuration, modification, and repair activities for Digital Pathology scanners, applications, and connected customer environments to maximize system performance and customer uptime.
- Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and support of scanner, software, and network-connected systems in accordance with Leica Biosystems quality and regulatory requirements.
- Build trusted customer relationships by serving as a technical partner and collaborating with technical support, applications, commercial, and service team members to help customers optimize digital workflows and achieve operational and diagnostic objectives.
The essential requirements of the job include:
- Associate’s degree with 1+ years of field service, technical, biomedical, military, IT, or related hands-on troubleshooting experience, or equivalent experience.
- Experience troubleshooting and repairing electromechanical, electronic, laboratory, imaging, IT-connected, software, networking, or instrumentation systems.
- Ability to work in a field-based customer environment with strong organization, communication, technical curiosity, and service ownership.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver’s license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
- Experience diagnosing and repairing medical devices, laboratory instrumentation, imaging equipment, scientific equipment, or IT-connected systems.
- Field service or technical support experience in a lab, hospital, clinical, pathology, biomedical, digital imaging, or customer-facing technical environment.
- Experience using networked devices, software applications, service systems, CRM tools, or quality documentation processes.
Requirements
- Associate’s degree with 1+ years of field service, technical, biomedical, military, IT, or related hands-on troubleshooting experience, or equivalent experience.
- Experience troubleshooting and repairing electromechanical, electronic, laboratory, imaging, IT-connected, software, networking, or instrumentation systems.
- Ability to work in a field-based customer environment with strong organization, communication, technical curiosity, and service ownership.
- This position requires up to 90% flying and/or driving travel, which includes overnight stays.
- Must have a valid driver’s license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.