Summary

The Field Service Engineer is responsible for supporting both the in-house and field-installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company's goals and objectives. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship-building skills, who is hard-working, smart, and loves to win.

Job description

Position Summary

The Field Service Engineer is responsible for supporting both the in-house and field-installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company's goals and objectives. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship-building skills, who is hard-working, smart, and loves to win.

Primary Responsibilities

Preventative maintenance activities and emergency repairs
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
Maintain records of customer site visits and detailed service reports of work performed.
Provide feedback to internal teams to address failure points and make system reliability improvements
Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)
Support the Client Care team as needed to maximize equipment uptime and responsiveness
Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
Present a professional image at all times to customers, clients, and other vendors

Requirements

Bachelor’s degree in a related field of study strongly preferred
Hands-on field service experience, preferably in the biotech/life science/robotics field(s)
Strong troubleshooting skills in electronics, electromechanical systems, robotics, liquid handlers, computers, and networking
Current or previous expertise with servicing Hamilton liquid handlers strongly preferred
Excellent communication skills and ability to manage customer expectations
Working knowledge of technical support activities
Ability to lift up to 80 lbs
Must be currently authorized to work in the US

Benefits

Medical, Dental & Vision
Basic Life/AD&D
Long Term Disability
Employee Assistance Program
Discretionary Time Off
Stock Option Plan
Lunch Stipend
Phone Bill Reimbursement

Company overview

Clear Labs is a biotechnology company specializing in next-generation sequencing (NGS) and artificial intelligence-powered solutions for food safety and quality testing. Founded with the mission to revolutionize food safety through advanced molecular diagnostics, the company has developed a comprehensive platform that combines automated sample preparation, high-throughput sequencing, and sophisticated bioinformatics analytics. Clear Labs' innovative approach enables rapid and accurate detection of pathogens, allergens, GMOs, and other contaminants in food products, providing food manufacturers, retailers, and regulatory agencies with unprecedented insights into their supply chains. The company's technology platform represents a significant advancement over traditional testing methods, offering faster turnaround times, higher sensitivity, and the ability to detect multiple targets simultaneously. By leveraging cutting-edge genomics and data science, Clear Labs is positioned at the forefront of the food safety industry, helping to prevent foodborne illnesses and ensure consumer protection through science-driven solutions.