Field Service Engineer I (Semiconductor)

Location and Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business designs, manufactures, and supports high-performance microscopy workflows. The primary work area is Chandler, Arizona; the ideal candidate will live within the assigned Arizona territory, with a strong preference for someone based in Chandler within one hour of a major airport. Occasional travel to New Mexico, Wisconsin and international locations may be required. Overall travel is up to 25%.

How will you make an impact?

As a Field Service Engineer I, you'll deliver excellent service for sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and/or Focused Ion Beam (FIB). Working with customers across research, industrial, and manufacturing settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.

Day-to-day responsibilities

• Conduct on-site equipment installations and follow testing procedures to confirm systems are working accurately.
• Perform scheduled preventive maintenance visits at customer sites.
• Diagnose and support the repair of equipment for customers and other field service personnel.
• Build positive working relationships with customers, system users and colleagues.
• Travel, sometimes on short notice, to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide customer training on system maintenance and operation.
• Share product feedback with quality teams.
• Help update and correct Thermo Fisher system documentation.
• Contribute to reports by identifying and documenting unresolved system issues.
• Continue developing technical expertise and support training as appropriate.

How will you get here?

This position is suited to an entry-level service engineer who wants to work on a collaborative team, build technical skills and gain exposure to a variety of customer applications.

Minimum Education/Experience

• Bachelor's degree, no prior experience required, or an equivalent combination of education and experience.
• Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred.
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field.

Knowledge, Skills, Abilities

• Ability to work effectively with customers.
• Strong interpersonal and communication skills, including professional working proficiency in English.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain credentials required to access customer facilities.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Ability to obtain a valid passport and travel regionally and internationally as required.
• Valid driver's license.
• Ability to lift up to 50 pounds.