Field Service Engineer II, LCMS - SF Bay Area, CA
Thermo Fisher Scientific
Summary
You'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
Job description
This is a remote role based in the San Francisco Bay Area and requires up to 75% travel within the designated territory. The territory will primarily cover San Francisco through Monterey, with occasional coverage in the East Bay, including Emeryville, Berkeley, Alameda, and Oakland.
A Day in the Life
- Perform on-site installation, preventive maintenance, and repair support for Chromatography and Mass Spectrometry equipment at customer labs
- Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
- Train customers in equipment and software
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific
- Must be team focused while working in conjunction with Service and Sales teams
- Review customer data and run factory protocols to troubleshoot instrumentation
- Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
- Provide accurate and timely completion of service reports, expense reports and other administrative tasks.
Keys to Success
Education
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field
Experience, Knowledge, Skills, Abilities
- 2+ years of hands-on technical experience installing, troubleshooting and repairing Chromatography or Mass Spectrometer equipment experience
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Ability to read and interpret technical documentation and schematics
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
Other
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Must have a valid driver's license
Requirements
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field
- 2+ years of hands-on technical experience installing, troubleshooting and repairing Chromatography or Mass Spectrometer equipment
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Ability to read and interpret technical documentation and schematics
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Must have a valid driver's license
Benefits
- Medical plan
- Dental plan
- Vision plan
- Health incentive programs
- Employee assistance program
- Family support programs
- Commuter benefits
- Tuition reimbursement
- Paid time off
- Paid holidays
- Paid parental leave
- Accident insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) retirement savings plan
- Employees' stock purchase plan
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.