Field Service Engineer III - Cranial and Spinal Technologies (Sacramento, CA)
Medtronic
Summary
In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system and The O-arm™ surgical imaging system within our Surgical Solutions Portfolio for spinal and cranial procedures. You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up, diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments. You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments. This position covers Northern and Central California. You'll manage your own schedule and prioritize service calls across your territory.
Job description
Primary Responsibilities
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
- Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
- Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
- Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
- Provide testing and validation support to the manufacturer’s organization, as applicable.
- Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
Minimum Qualifications
- High School Diploma or equivalent required
- 4 years technician, clinical field service or clinical customer support experience.
Preferred Qualifications
- Live within a two hour drive of Sacramento, California
- Bachelor’s degree in Bioengineering, engineering or technology field.
- Previous experience as Technician/Field Services within medical device industry.
- Experience with orthopedic anatomy, surgical protocol and medical terminology.
- Ability to troubleshoot with technical skills, creativity and high discipline.
- Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings.
- Familiar with the FDA 21 CFR, CGMP for Medical devices.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Requirements
- High School Diploma or equivalent required
- 4 years technician, clinical field service or clinical customer support experience
- Live within a two hour drive of Sacramento, California
- Bachelor’s degree in Bioengineering, engineering or technology field
- Previous experience as Technician/Field Services within medical device industry
- Experience with orthopedic anatomy, surgical protocol and medical terminology
- Ability to troubleshoot with technical skills, creativity and high discipline
- Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical devices
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements
Benefits
- Health, Dental & Vision
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps well-being program
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.