Field Service Engineer III, IOMS
Thermo Fisher
Summary
Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance.
Job description
Discover Impactful Work
Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance.
A Day in the Life
- Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
- Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
- Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
- Assist Commercial Teams with technical information, training, and demonstrations
- Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
- Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Keys to Success
Education: Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience.
Experience: Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments. Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues. Experience mentoring and training others preferred.
Knowledge, Skills, Abilities: Excellent interpersonal communication skills and proven ability to build positive customer relationships. Ability to read and interpret technical documentation, schematics, and engineering drawings. Ability to work independently while maintaining strong team collaboration. Availability to respond to urgent customer needs. Proficiency with Windows operating systems, networking, and standard business software. Must follow all safety protocols and be able to work in cleanroom environments when required. Physical ability to lift up to 50 lbs. and work in laboratory environments.
Other: Must be legally authorized to work in the United States without sponsorship now or in the future. Must be able to pass a comprehensive background check and drug screen. Valid driver's license and ability to travel 80%.
Requirements
- Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments, or Advanced Degree with 3+ years of experience
- Demonstrated expertise with complex electro-mechanical systems
- Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
- Excellent interpersonal communication skills and proven ability to build positive customer relationships
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Ability to work independently while maintaining strong team collaboration
- Availability to respond to urgent customer needs
- Proficiency with Windows operating systems, networking, and standard business software
- Must follow all safety protocols and be able to work in cleanroom environments when required
- Physical ability to lift up to 50 lbs. and work in laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Valid driver's license and ability to travel 80%
Benefits
- Medical, Dental & Vision
- Health Incentive Programs
- Employee Assistance Programs
- Family Support Programs
- Commuter Benefits
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Accident Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Annual Performance Bonus
Company overview
Thermo Fisher Scientific is a global leader in serving science, with annual revenue of approximately $40 billion. The company provides a comprehensive portfolio of analytical instruments, equipment, reagents and consumables, software, and services for research, analysis, discovery, and diagnostics. Their mission is to enable customers to make the world healthier, cleaner, and safer by accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, and increasing laboratory productivity. Thermo Fisher serves pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies worldwide. The company operates through four business segments: Life Sciences Solutions, Analytical Instruments, Specialty Diagnostics, and Laboratory Products and Services.