Field Service Engineer III - Mass Spectrometry (On-Site)

What You'll Do

• Troubleshoot, diagnose, and repair sophisticated mass spectrometry systems.
• Investigate mechanical, electronic, vacuum, fluidic, and software-related problems to identify root causes and restore instrument performance.
• Perform instrument installations, upgrades, diagnostics, and performance verification.
• Conduct preventive and corrective maintenance to minimize instrument downtime and support reliable laboratory operations.
• Identify recurring equipment issues and recommend solutions that improve long-term instrument performance.
• Maintain accurate service documentation, equipment histories, and technical records in accordance with applicable procedures.
• Work directly with scientists, laboratory personnel, and other customer stakeholders to understand instrument performance concerns and service priorities.
• Communicate technical findings, service progress, and repair recommendations clearly and professionally.
• Respond effectively to urgent service needs, balancing technical quality, safety, and customer expectations.
• Work independently at the primary customer site while collaborating with technical support teams and other service specialists when needed.

What Makes You a Strong Fit

• Hands-on experience troubleshooting, maintaining, repairing, or servicing mass spectrometry, LC-MS, HPLC/UHPLC, or comparable complex analytical laboratory instrumentation.
• Strong understanding of instrument hardware and supporting systems, including electronics, mechanical components, fluidics, vacuum technology, and instrument control software.
• Ability to systematically diagnose complex instrument failures, identify root causes, and verify that equipment is operating properly after service.
• Familiarity with laboratory data systems, instrument software, and associated technologies.
• Confidence working independently and managing technical priorities in a customer laboratory environment.
• Strong communication and interpersonal skills, particularly when explaining technical issues to scientists and laboratory personnel.
• A customer-focused approach with a commitment to responsive, high-quality service.
• Attention to detail when completing maintenance activities, service reports, and technical documentation.
• Ability to collaborate effectively with technical teams and customer stakeholders.

Education and Experience

• Advanced degree with at least 3 years of relevant experience, or a bachelor's degree with at least 5 years of relevant experience.
• A degree in Chemistry, Engineering, Physics, Life Sciences, or a related technical or scientific discipline is preferred.
• Experience supporting laboratory instrumentation in pharmaceutical, biotechnology, analytical testing, or regulated environments is advantageous.
• Experience with quality management systems and regulated laboratory procedures is preferred.
• Proficiency in English and a valid driver's license are required.