Field Service Engineer III (Semiconductor) Chandler, AZ
Thermo Fisher
Summary
As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB). Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.
Job description
How will you make an impact?
As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB). Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.
Territory
Work will primarily be in the Chandler area with occasional travel (up to 50% travel to NM, WI, international, etc.) as needed. The ideal candidate will reside within the assigned territory (AZ), with a strong preference for candidates based in Chandler, AZ within one hour of a major airport.
Day to day activities include:
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Minimum Education/Experience
- Advanced Degree plus 3 years of experience, or Bachelor's degree and 5+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems; or an equivalent combination of education and experience.
- A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.
Knowledge, Skills, Abilities
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs.
Requirements
- Advanced Degree plus 3 years of experience, or Bachelor's degree and 5+ years of hands-on technical experience in electronic systems
- Experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
- Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally
- Must possess a valid driver's license
- Ability to lift up to 50 lbs
Company overview
Thermo Fisher Scientific is a global leader in serving science, with annual revenue of approximately $40 billion. The company provides a comprehensive portfolio of analytical instruments, equipment, reagents and consumables, software, and services for research, analysis, discovery, and diagnostics. Their mission is to enable customers to make the world healthier, cleaner, and safer by accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, and increasing laboratory productivity. Thermo Fisher serves pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies worldwide. The company operates through four business segments: Life Sciences Solutions, Analytical Instruments, Specialty Diagnostics, and Laboratory Products and Services.