Field Service Engineer III

Technical Service and Troubleshooting

• Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations.
• Diagnose and resolve complex electrical, electronic, mechanical, and instrument-related issues using systematic troubleshooting methodologies.
• Perform preventive maintenance, instrument calibration, performance verification, and applicable qualification activities.
• Identify root causes of recurring technical issues and implement effective corrective actions.
• Manage technical escalations and collaborate with internal specialists to resolve challenging instrument issues.
• Maintain and expand technical knowledge of supported products, applications, and evolving analytical technologies.

Customer Service and Relationship Management

• Serve as a primary technical point of contact for assigned customers.
• Clearly communicate technical findings, service recommendations, and resolution plans.
• Provide customers with guidance and training on proper instrument operation, routine maintenance, and safety practices.
• Collaborate with Technical Support, Sales, Applications, and Engineering teams to address customer needs.
• Proactively identify opportunities to improve customer satisfaction, instrument performance, and service delivery.

Territory and Service Operations

• Independently manage assigned service activities, including scheduling, travel planning, customer communications, and prioritization of service requests.
• Maintain accurate and timely service reports, technical documentation, parts usage, and customer records.
• Manage assigned service parts, tools, and inventory to support efficient field operations.
• Fulfill service contract commitments and contribute to operational performance objectives.
• Perform all service activities in accordance with established company procedures, quality standards, and EHS requirements.

Technical Collaboration and Continuous Improvement

• Serve as a technical resource for colleagues by sharing troubleshooting knowledge, service best practices, and product expertise.
• Provide technical guidance, training, and mentoring to less-experienced Field Service Engineers as needed.
• Collaborate with Engineering, Product Support, and other internal teams to communicate recurring equipment issues and opportunities for improvement.
• Participate in continuous improvement initiatives focused on service efficiency, technical knowledge sharing, and the customer experience.

What You'll Bring

• Minimum of 3 years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment.
• Bachelor's degree in Science, Engineering, or a related technical field.
• Demonstrated experience troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment.
• Experience working independently in a customer-facing technical service environment.

Preferred Qualifications

• Hands-on experience servicing optical emission spectroscopy (OES), X-ray fluorescence (XRF), or X-ray diffraction (XRD) instrumentation.
• Experience supporting analytical instrumentation in industrial or production environments, including metals, mining, cement, or related industries.
• Experience troubleshooting complex systems involving electronics, mechanical components, vacuum systems, high-voltage components, or instrument control software.
• Experience providing technical guidance, training, or mentoring to customers or fellow service engineers.
• Familiarity with preventive maintenance programs, instrument calibration, root cause analysis, and technical service documentation.

Travel and Physical Requirements

• Ability and willingness to travel 75–100% within an assigned service territory, including overnight travel as necessary.
• Valid driver's license and driving record meeting company requirements.
• Ability to safely lift and carry up to 40 pounds on a regular basis.
• Ability to perform physical activities associated with field service work, including standing, walking, bending, kneeling, crouching, reaching, pushing, pulling, and repetitive movements.
• Ability to work safely in a variety of customer environments, including laboratories, manufacturing facilities, and industrial production settings.