Field Service Engineer
Ipsen International Inc
Summary
The Field Service Engineer role is a remote position servicing the Seattle/Tacoma Washington area. Travel up to 90% of the time and must have a home base in the Northwest Region or within close proximity to service the assigned market. This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.
Job description
Summary
Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.
Essential Duties and Responsibilities
- Identify technical issues of heat treatment equipment at the customer site
- Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
- Document performed service jobs and record possible warranty claims
- Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
- Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
- Act as first point of contact for customers with existing service contracts
- Plan and schedule service jobs in coordination with the HUB Lead
- Accurately and timely record hours work and job assignments within the time & attendance system
- Accurately and timely submit expense reports for review and approval
- Works safely and follows all Ipsen safety protocols and policies
Knowledge, Skills and Abilities
- Possess knowledge of the heat treatment industry
- Possess knowledge and ability to maintain heat treatment equipment
- Very good verbal and written communication skills (internal as well as external)
- High level of customer orientation and customer service mentality
- Possess strong mechanical and electrical aptitude and skills
- Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
- Ability to promote a professional appearance and represent Ipsen positively
- Ability to promote cross-selling opportunities
- Possess good problem solving and troubleshooting skills with hands-on mentality
- Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
- Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
- Ability to travel as required via automobile, airplane or other means
Education and Experience
- High School Diploma or GED equivalent required
- 5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus
Requirements
- High School Diploma or GED equivalent required
- 5+ years of related industrial equipment operation and/or maintenance experience required
- Knowledge of the heat treatment industry
- Knowledge and ability to maintain heat treatment equipment
- Very good verbal and written communication skills
- High level of customer orientation and customer service mentality
- Strong mechanical and electrical aptitude and skills
- Knowledge of basic computer operations (MS Office, ERP, CRM type systems)
- Ability to promote a professional appearance and represent Ipsen positively
- Ability to promote cross-selling opportunities
- Good problem solving and troubleshooting skills with hands-on mentality
- Ability to maintain a valid driver’s license and required automobile insurance coverage
- Ability to travel as required via automobile, airplane or other means
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus
- Preferred in the heat treatment industry and/or completion of an intensive industry training program
- Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
Company overview
Ipsen is a French biopharmaceutical company headquartered in Paris, France, with a focus on drug development and commercialization in three therapeutic areas: oncology, rare diseases, and neuroscience. Founded in 1929 by Henri Beaufour, Ipsen has grown into one of the world's top 15 biopharmaceutical companies in terms of oncology sales. The company operates globally with approximately 5,300 employees across more than 40 countries, serving patients in 88 countries worldwide. Ipsen maintains four global R&D hubs and three pharmaceutical development centers, leveraging nearly 100 years of development experience. The company's product portfolio includes innovative treatments such as Cabometyx for kidney and liver cancers, Dysport for neurological conditions, Onivyde for pancreatic cancer, and Bylvay for rare liver diseases. Ipsen has demonstrated strong growth through strategic acquisitions and partnerships, including the acquisitions of Clementia Pharmaceuticals, Albireo Pharma, and Epizyme, which have expanded its rare disease and oncology pipelines. The company is publicly traded on Euronext Paris and remains majority-owned by the founding Beaufour family.