Field Service Engineer (Jacksonville, FL)
Fresenius Kabi USA
Summary
The Field Service Engineer is responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
Job description
Job Summary
The Field Service Engineer is responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
Responsibilities
- Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
- Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
- Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
- Analyze equipment failures to determine cause and recommend corrective action.
- Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
- May participate in installation planning phase.
- Maintain customer good will through effective communication of all services rendered, on-site arrival time, service and operator issues, and maintaining a proper business appearance.
- Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
- All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems.
Requirements
- Minimum of 1 year working in a similar field-based repair position
- Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
- Valid driver’s license.
- Able to obtain credit approval for Corporate Credit card.
- Good verbal and written communication skills
- Independent Thinking
- Detail Oriented
- Strong Problem-solving skills.
- Able to lift 50 pounds – Must be able to bend, push and so forth.
- Manual Dexterity
- Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.
- Occasional overnight travel.
- Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
- Participates in any and all reasonable work activities as assigned by management.
- The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.
Requirements
- Minimum of 1 year working in a similar field-based repair position
- Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
- Valid driver’s license.
- Able to obtain credit approval for Corporate Credit card.
- Good verbal and written communication skills
- Independent Thinking
- Detail Oriented
- Strong Problem-solving skills.
- Able to lift 50 pounds – Must be able to bend, push and so forth.
- Manual Dexterity
- Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.
- Occasional overnight travel.
- Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
- Participates in any and all reasonable work activities as assigned by management.
- The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.
Benefits
- 401(k) plan with company contributions
- Paid vacation
- Holiday pay
- Personal days
- Employee assistance program
- Medical coverage
- Prescription drug coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Wellness program
Company overview
Fresenius Kabi USA is a leading global healthcare company and a subsidiary of Fresenius Kabi AG, specializing in pharmaceutical manufacturing and medical technologies. Headquartered in Lake Zurich, Illinois, the company operates as a comprehensive provider of essential medicines and technologies for critically and chronically ill patients. With over 43,000 employees globally and a presence in more than 100 countries, Fresenius Kabi USA focuses on four complementary business areas: Biopharma (biosimilars for autoimmune diseases and oncology), Pharma (IV drugs and infusion therapy), Medical Nutrition, and MedTech. The company's extensive portfolio includes injectable drugs, delivery systems, advanced transfusion medicine, cell therapy technologies, clinical nutrition products, and infusion devices. Serving hospitals, long-term care facilities, alternate care sites, and clinics, Fresenius Kabi USA is committed to providing high-quality, lifesaving medicines and technologies while driving healthcare transformation through innovation and patient-centric solutions.