Field Service Engineer - LCMS
Agilent Technologies
Summary
Agilent Field Service Engineers help customers solve issues, enabling scientists to make discoveries that enhance quality of life. You will work at a variety of labs, so an appetite for continuously learning about new instruments, software, and consumables is key.
Job description
Your Role
You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent LCMS systems. Our product lines include hardware, software, networking products, and operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
- Train other field engineers and customers in the solution
Territory Coverage
- The ideal candidate will reside within the Chicago Metro Area; no relocation is offered
- The position requires an active driver's license
- Company Vehicle Program: vehicle mileage reimbursement or a company car
- Territory: IL, covering KY, WI, MI, and IN as needed
Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, which may include post-employment background checks, drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.
Qualifications
- Bachelor's, Master's, or other university-level degrees within the science field highly preferred; may consider equivalent combination of education, training and experience
- 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance and/or troubleshooting
- Experience or expertise with Chromatography (LC) and Mass Spec (LCMS)
- Ability to solve high-impact problems related to product availability
- Excellent verbal and written communication skills
- Strong customer relationship-building skills are essential
- Ability to travel 75% of the time
- A valid driver's license is required
Requirements
- Bachelor's, Master's, or other university-level degree within the science field highly preferred
- 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance and/or troubleshooting
- Experience or expertise with Chromatography (LC) and Mass Spec (LCMS)
- Ability to solve high-impact problems related to product availability
- Excellent verbal and written communication skills
- Strong customer relationship-building skills
- Ability to travel 75% of the time
- Valid driver's license
- Meet customer/vendor credentialing requirements
Benefits
- Bonus Eligibility
- Stock Options
- Company Car or Mileage Reimbursement
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.