Field Service Engineer (Miami, FL)
BD
Summary
As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer and Research Cell Analyzers). Territory: Miami, FL.
Job description
Main responsibilities will include:
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most cost-effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage car stock, ensuring all necessary spare parts and tools are available.
- Effective management of technical escalations.
- Works toward service metrics as defined by the Service Organization.
About you:
- A proactive approach with the ability to take lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
- The ability to process knowledge across multi-modular and diverse product ranges.
- Deliver high levels of customer service.
Physical demands:
This is a full-time position, with evening work required as job duties demand. This job entails traveling to and from a customer site each day. An individual should be able to lift 50lbs, and be able to work in a standing position for a prolonged period of time.
Requirements
- Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer
- Full US driving license
- Currently living within a daily commutable distance of Downtown Atlanta Georgia
- A proactive approach with the ability to take lead if the situation requires it
- IT knowledge
- Flow Cytometry experience is a plus
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
- The ability to process knowledge across multi-modular and diverse product ranges
- Deliver high levels of customer service
- Able to lift 50lbs
- Able to work in a standing position for a prolonged period of time
Benefits
- Medical, Dental & Vision
- Health Savings Account
- Flexible Spending Account
- Life & Disability Insurance
- Wellness Resources
- Mental Health Support
- 401(k)
- Paid Time Off
- Company Holidays
- Educational Assistance
- Parental Leave
- Adoption Assistance
- Commuter Benefits
- Pet Insurance
Company overview
BD (Becton, Dickinson and Company) is one of the world's largest global medical technology companies, founded in 1897 and headquartered in Franklin Lakes, New Jersey. As a Fortune 500 company, BD specializes in developing, manufacturing, and selling medical devices, instrument systems, and reagents across three primary segments: BD Medical, BD Life Sciences, and BD Interventional. The company's extensive product portfolio includes medical equipment such as syringes, needles, infusion systems, diagnostic instruments, flow cytometers, and surgical devices. With over 70,000 employees worldwide and operations in virtually every country, BD focuses on advancing healthcare through innovations in medical discovery, diagnostics, and care delivery. The company has a rich history of pioneering medical technologies, including the first insulin injection device, the Vacutainer blood collection system, and numerous safety-engineered medical devices. BD's mission centers on improving clinical therapy for patients and enhancing clinical processes for healthcare providers while addressing global health challenges through strategic partnerships and continuous innovation.