Field Service Engineer - New England
Sartorius
Summary
Sartorius has a remote based position for a Field Service Engineer in the New England area. In this field-based role, you will provide timely service and support for all Bioprocess products and accessories in the northeast region. You will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. Your duties will include performing installations, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products. In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The candidate must reside within commuting distance to the Greater Boston area. The Field Service Engineer will be mostly focused in the Massachusetts area but will be responsible for the Northeast region consisting of the following states: MA, RI, CT, NH, ME, VT and may include occasional travel to Canadian provinces of Ontario, Quebec, Nova Scotia, Prince Edward Island, New Brunswick and Newfoundland.
Job description
What you will accomplish together with us
- Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
- Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
- Perform a variety of in-house service activities in the Delaware office as needed.
- Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate.
- Keep accurate records of time, expenses and work performed.
- Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
- Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
- Up to 70% travel is required to support Field Service activities.
- LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
- Perform other related duties as required.
What will convince us
- Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training
- 3+ years Field Service experience (preferably in the Biopharmaceutical industry)
- Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
- Valid Driver's License and Passport
- Social Skills and Perceptiveness: Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Math / Science: Use mathematics and scientific concepts and methods to solve problems.
- Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
- Identification with our core values: Sustainability, Openness, Enjoyment
Requirements
- Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training
- 3+ years Field Service experience (preferably in the Biopharmaceutical industry)
- Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP
- Valid Driver's License and Passport
- Ability to travel up to 70%
- Ability to lift up to 50 lbs occasionally and 20 lbs frequently
- Must reside within commuting distance to the Greater Boston area
Benefits
- Paid Vacation
- Sick Time
- Corporate Holidays
- Community Service Day
- Flexible Work Schedules
- Mentoring
- Leadership Programs
- Internal Seminars
- Comprehensive Onboarding
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Wellness Programs
- 401(k) With Company Match
- Health Savings Account
- Flexible Spending Accounts
- Commuter Account
- Basic Life Insurance
- AD&D Insurance
- Family Planning Benefits
- Women's Health Benefits
- Health Advocate
- Supplemental Life Insurance
- Legal Services
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Critical Illness Insurance
- Student Loan Tuition Refinance
- Bonus
- Car Allowance
Company overview
Sartorius AG is a leading international partner for life sciences research and the biopharmaceutical industry, headquartered in Göttingen, Germany. Founded in 1870, the company operates through two main divisions: Lab Products & Services and Bioprocess Solutions. The Lab Products & Services division provides innovative laboratory instruments, consumables, and bioanalytics solutions for pharmaceutical, biopharmaceutical, and academic research laboratories, holding market leadership positions in laboratory balances, pipettes, and lab consumables. The Bioprocess Solutions division offers a comprehensive portfolio of single-use technologies covering all steps in biopharmaceutical production, including filtration, fermentation, cell cultivation, and fluid management systems. With over 13,500 employees across more than 60 locations worldwide, Sartorius generated approximately €3.4 billion in sales revenue in 2024. The company serves pharmaceutical and biotechnology companies, academic research facilities, and quality control laboratories, helping accelerate drug discovery and manufacturing processes while maintaining a strong focus on innovation through strategic acquisitions of complementary technologies.