Field Service Engineer- Northern New Jersey
Alcon
Summary
As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in our New York/New Jersey Territory. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.
Job description
In this role, a typical day will include:
- Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
- Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
- Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
- Document and maintain clients' service logs and prepare reports for product failure analysis and serviceability issues
- Escalate issues to relevant engineering teams
- Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
- Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
- Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Preferred Qualifications:
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
- Experience working with advance medical devices and with medical devices that use lasers
- Accustomed to working with hospital operating room and surgery center protocols
- Working knowledge of ServiceMax / CRM tools
- Ability to lift 50 pounds
- Travel Requirements: Up to 30% out of territory and overnights as needed
- Territory includes Northern NJ and Bronx NY, Elizabeth NJ; Bronx, New York primary territory; coverage into NYC as needed as secondary FE
Requirements
- Associate's degree or equivalent years of directly related experience
- Ability to fluently read, write, understand, and communicate in English
- 2 years of relevant experience
Benefits
- Health Insurance
- Life Insurance
- Retirement Plan
- Flexible Time Off
Company overview
Alcon Inc. is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 as a small pharmacy in Fort Worth, Texas, the company has grown into the world's largest eye care device company with complementary businesses in Surgical and Vision Care. As a Swiss-American multinational corporation headquartered in Geneva, Switzerland with major operations in Fort Worth, Texas, Alcon operates in 60 countries and serves patients in over 140 countries. The company's Surgical segment focuses on ophthalmic products for cataract surgery, vitreoretinal surgery, refractive laser surgery, and glaucoma surgery, including implantables, consumables, and surgical equipment. The Vision Care segment comprises daily disposable, reusable, and color-enhancing contact lenses, along with a comprehensive portfolio of ocular health products for dry eye, contact lens care, and ocular allergies. With over 75 years of heritage, Alcon has a long history of industry firsts and makes substantial annual investments in research and development to meet evolving customer needs and advance patient care. The company became an independent publicly-traded entity in 2019 after spinning off from Novartis.