Field Service Engineer - Physical Measurements
Shimadzu Scientific Instruments
Summary
Shimadzu Scientific Instruments is seeking a Physical Measurements Service Specialist to join our team and play a key role in providing exceptional service and support for our physical measurement instrumentation. In this position, you will be responsible for a wide range of service-related functions, including the repair, maintenance, installation, and after-hours phone support for Shimadzu products.
Job description
Job Functions Include, But Are Not Limited To:
- Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
- Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision.
- Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs.
- Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
- Provide training to customers and internal personnel on proper instrument operation and maintenance.
- Accurately document all repairs, product failures, and improvements to ensure compliance with company standards.
- Assist in the development and execution of preventative maintenance procedures for instruments.
- Maintain and control repair parts inventory in the assigned region.
Education and Qualifications:
- Bachelor's degree in Material Science, Engineering, or a related field; or equivalent experience.
- At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, fatigue testers, Hardness testers, thermal analyzers, particle size analyzers, X-ray, or similar products.
- Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products.
- Excellent communication and customer relations skills.
- Ability to travel within the assigned territory, including overnight stays as needed.
- Ability to troubleshoot complex instrumentation issues and provide effective solutions.
Requirements
- Bachelor's degree in Material Science, Engineering, or a related field; or equivalent experience
- At least 1 year of experience in field support of physical measurement instrumentation
- 2+ years of experience in field support of physical measurement instrumentation preferred
- Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products
- Excellent communication and customer relations skills
- Ability to travel within the assigned territory, including overnight stays as needed
- Ability to troubleshoot complex instrumentation issues and provide effective solutions
Benefits
- 401(k) Matching
- Profit-Sharing Program
- Health Insurance
- Flexible Spending Account
- Health Savings Account
- Paid Time Off
- Tuition Assistance
- Pet Insurance
- Identity Theft Insurance
- Legal Insurance
- Life Insurance
- Short-Term Disability
- Company Car
- Company-Paid Cell Phone
- Incentive Plan
- Year-End Discretionary Bonus
Company overview
Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation, a global leader in analytical instrumentation based in Kyoto, Japan. Established in 1975 and headquartered in Columbia, Maryland, SSI serves as the primary distribution and manufacturing arm for Shimadzu's scientific instruments across the Americas. The company specializes in developing and supplying advanced analytical equipment including HPLC/UHPLC systems, GC-MS/MS, LC-MS/MS, UV-Vis-NIR spectrophotometers, FTIR spectrometers, ICP-MS, MALDI-TOF mass spectrometers, and various materials testing systems. With a network of ten regional offices across the United States, SSI provides comprehensive technical support, customer training, and application development services. The company operates a state-of-the-art Customer Training and Education Center, a Solution Center for collaborative research, and an Innovation Center focused on developing customized hardware and software solutions. SSI serves diverse sectors including pharmaceuticals, biotechnology, environmental testing, food safety, academic research, and government laboratories, maintaining strong partnerships with leading institutions through its SPARQ (Shimadzu Partnership for Academics, Research, and Quality of Life) program.