Field Service Engineer - Saint Louis/Midwest Area

Overview

A Customer Support Field Engineer (CSEs) helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. CSEs suggest and deliver services and support which includes direct installation, maintenance, and repair of Revvity instruments, validation services, IQ/OQ, and service agreements. Represents the face of Revvity to the customer and drives repeat purchases and long-term satisfaction by best-in class responsiveness and professionalism in all customer interactions.

Key Responsibilities

• Installation, Validation, IQOQ, Maintenance & Repair of critical diagnostic testing instrumentations.
• Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area.
• Drive toward zero service recalls for any reason.
• Required to spend significant time travelling regionally.
• Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate, and all warranty services which apply to our products in the field.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.

Business Development

• Drive the sale of value-added options to our customers including new service contracts, service contract upgrades, and instrument add-ons to existing contracts.
• Encourage customers to purchase training, support, software, laboratory services products, and field installed computer hardware upgrades.
• Assist and support local sales representatives to secure new instrument orders.
• Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.

Information/Asset Management

• Maintain up to date electronic and repair documentation for dispatch, inventory, and service support functions of the job.
• Perform timely completion of required reports to ensure the integrity of the service system.
• Accountable for assigned company assets which may include: company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained.

Continuous Skill Development

Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition to the customer. Actively seeks and attains higher level certification through participation in company sponsored training & development initiatives. Maintains certification criteria associated with CSE position.

Basic Qualifications

• Associate’s degree or Technical Degree or Military Experience, with 4 plus years of experience in instrument installation, repairs, and maintenance.
• OR Bachelor’s Degree in Life Sciences, Electronics, Mechanics, Biotechnology, or STEM discipline and 2 plus years of experience in instrument installation, repairs, maintenance.
• Valid driver’s license.
• While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances, and travel overnight.

Preferred Qualifications

• Knowledge of laboratory safety practices as defined by the company and/or the customer’s site safety code.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
• Ability to operate a personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals.
• Experience with Radioisotope Detection Systems (Beta and Gamma Counters).
• Electro-mechanical troubleshooting skills.