Field Service Engineer
Shimadzu Scientific Instruments
Summary
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.
Job description
Position Summary
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.
Job Functions Include, But Are Not Limited To
- Provide daily repair and maintenance support for assigned products.
- Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
- Travel within the local region (including day and overnight trips) to support customer needs.
- Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
Education and Qualifications
- Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
- At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
- Strong technical knowledge and understanding of these technologies.
- Excellent communication and customer relations skills.
- Willingness to travel
Requirements
- Associate degree in Electrical Engineering or Technology
- At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments
- Strong technical knowledge and understanding of these technologies
- Excellent communication and customer relations skills
- Willingness to travel
Benefits
- 401(k) Matching
- Profit-Sharing
- Health Savings Account
- Flexible Spending Account
- Paid Time Off
- Tuition Assistance
- Pet Insurance
- Identity Theft Insurance
- Legal Insurance
- Life Insurance
- Short-Term Disability
- Company Car
- Fuel Card
- Company Cell Phone
Company overview
Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation, a global leader in analytical instrumentation based in Kyoto, Japan. Established in 1975 and headquartered in Columbia, Maryland, SSI serves as the primary distribution and manufacturing arm for Shimadzu's scientific instruments across the Americas. The company specializes in developing and supplying advanced analytical equipment including HPLC/UHPLC systems, GC-MS/MS, LC-MS/MS, UV-Vis-NIR spectrophotometers, FTIR spectrometers, ICP-MS, MALDI-TOF mass spectrometers, and various materials testing systems. With a network of ten regional offices across the United States, SSI provides comprehensive technical support, customer training, and application development services. The company operates a state-of-the-art Customer Training and Education Center, a Solution Center for collaborative research, and an Innovation Center focused on developing customized hardware and software solutions. SSI serves diverse sectors including pharmaceuticals, biotechnology, environmental testing, food safety, academic research, and government laboratories, maintaining strong partnerships with leading institutions through its SPARQ (Shimadzu Partnership for Academics, Research, and Quality of Life) program.