Field Service Engineer - Southeast
Alcon
Summary
As a LenSx Field Service Engineer, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.
Job description
In this role, a typical day will include:
- Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
- Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
- Escalate issues to relevant engineering teams
- Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
- Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
- Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
- Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Key Requirements/Minimum Qualifications:
- Associate’s degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
Preferred Qualifications:
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
- Experience working with advanced medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
- Travel Requirements: approximately 30% overnight
- Territory: Southeast – Primarily NC
Requirements
- Associate’s degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
Benefits
- Health insurance
- Life insurance
- Retirement plan
- Flexible time off
Company overview
Alcon Inc. is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 as a small pharmacy in Fort Worth, Texas, the company has grown into the world's largest eye care device company with complementary businesses in Surgical and Vision Care. As a Swiss-American multinational corporation headquartered in Geneva, Switzerland with major operations in Fort Worth, Texas, Alcon operates in 60 countries and serves patients in over 140 countries. The company's Surgical segment focuses on ophthalmic products for cataract surgery, vitreoretinal surgery, refractive laser surgery, and glaucoma surgery, including implantables, consumables, and surgical equipment. The Vision Care segment comprises daily disposable, reusable, and color-enhancing contact lenses, along with a comprehensive portfolio of ocular health products for dry eye, contact lens care, and ocular allergies. With over 75 years of heritage, Alcon has a long history of industry firsts and makes substantial annual investments in research and development to meet evolving customer needs and advance patient care. The company became an independent publicly-traded entity in 2019 after spinning off from Novartis.