Field Service Engineer, Spectroscopy
Agilent Technologies
Summary
As a Field Service Engineer, you will support customers through on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems. You will work across a variety of laboratory environments, applying strong technical expertise, problem-solving skills, and a customer-first mindset. You will support integrated solutions, including hardware, software, operating systems, and networking components, while continuously developing technical depth across Agilent's Spectroscopy portfolio.
Job description
Key Responsibilities
- Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites
- Diagnose and resolve product performance and availability issues at the system and solution level
- Perform preventive maintenance, repairs, upgrades, and system optimizations
- Proactively identify potential equipment issues to prevent unplanned downtime
- Advise customers on preventive maintenance schedules and configuration best practices
- Deliver fully integrated solutions, including peripherals, operating systems, and application software
- Build strong customer relationships through clear communication and high-quality service delivery
- Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions
Territory Coverage
- The ideal candidate will live in or near Lansing, MI, or West Michigan (Kalamazoo or Grand Rapids). No relocation is offered for this position at this time.
- The position requires an active driver's license.
- Company Vehicle Program: This territory offers either vehicle mileage reimbursement or a company car.
- Territory: MI, covering IL, WI, KY, IN as needed.
- Travel may involve spending up to 75% of the time on the road visiting customer locations.
Qualifications
- Bachelor's, Master's, or equivalent university-level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline (or equivalent combination of education and experience).
- 1-2+ years of industry experience working with spectroscopy instrumentation is highly preferred.
- Experience supporting Agilent Spectroscopy systems.
- Highly preferred: hands-on experience with ICP-OES, ICP-MS, and/or UV-Vis spectroscopy.
- Strong problem-solving skills with a systems-focused approach.
- Excellent verbal and written communication skills.
- Proven ability to build and maintain strong customer relationships.
- Ability to travel 50% or more, based on the territory at the time.
- Valid driver's license required.
Requirements
- Bachelor's, Master's, or equivalent university-level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline (or equivalent combination of education and experience)
- 1-2+ years of industry experience working with spectroscopy instrumentation is highly preferred
- Experience supporting Agilent Spectroscopy systems
- Highly preferred: hands-on experience with ICP-OES, ICP-MS, and/or UV-Vis spectroscopy
- Strong problem-solving skills with a systems-focused approach
- Excellent verbal and written communication skills
- Proven ability to build and maintain strong customer relationships
- Ability to travel 50% or more, based on the territory at the time
- Valid driver's license required
Benefits
- Bonus
- Stock
- Company car
- Vehicle mileage reimbursement
Company overview
Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, delivering innovative solutions that advance scientific discovery and improve quality of life. Founded in 1999 as a spin-off from Hewlett-Packard, the company has grown into a major player in analytical instrumentation and laboratory services. With approximately 18,000 employees worldwide and annual revenues exceeding $6.5 billion, Agilent provides a comprehensive portfolio of instruments, software, services, and consumables that serve laboratories across pharmaceutical, biotechnology, clinical diagnostics, environmental, food safety, and academic research sectors. The company's product offerings span chromatography systems, mass spectrometry, spectroscopy, cell analysis platforms, molecular diagnostics, and laboratory informatics solutions. Agilent's expertise extends beyond hardware to include comprehensive laboratory management services through its CrossLab division, which helps customers optimize laboratory operations, ensure regulatory compliance, and maximize research productivity. The company's commitment to innovation and customer support has made it a trusted partner for scientists and researchers worldwide who rely on Agilent's technologies to address complex analytical challenges and drive scientific breakthroughs.