Field Service Engineer/Technician, New Jersey
BD
Summary
The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.
Job description
Responsibilities
- Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
- Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
- Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.
- Establish and foster positive business relationships with customers and peers
- Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, ect.
- Provide ongoing feedback to customers in regards to instrument repair and status.
- Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
- Work closely with district team leads and dispatch to schedule and support customer base.
Qualifications
- High School diploma required.
- Associates degree in electrical, mechanical or similar engineering or Biomed program preferred.
- Equivalent Military training preferred.
- Must be computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
- Ability to work both in individually and in team setting.
- Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
- Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.
- Current valid Driving license and good driving record over the last 3 years is required
Requirements
- High School diploma required.
- Associates degree in electrical, mechanical or similar engineering or Biomed program preferred.
- Equivalent Military training preferred.
- Must be computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
- Ability to work both in individually and in team setting.
- Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
- Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.
- Current valid Driving license and good driving record over the last 3 years is required
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- 401(k) Plan
- Paid time off
- Tuition reimbursement
- Employee Assistance Program
- Paid parental leave
Company overview
BD (Becton, Dickinson and Company) is one of the world's largest global medical technology companies, founded in 1897 and headquartered in Franklin Lakes, New Jersey. As a Fortune 500 company, BD specializes in developing, manufacturing, and selling medical devices, instrument systems, and reagents across three primary segments: BD Medical, BD Life Sciences, and BD Interventional. The company's extensive product portfolio includes medical equipment such as syringes, needles, infusion systems, diagnostic instruments, flow cytometers, and surgical devices. With over 70,000 employees worldwide and operations in virtually every country, BD focuses on advancing healthcare through innovations in medical discovery, diagnostics, and care delivery. The company has a rich history of pioneering medical technologies, including the first insulin injection device, the Vacutainer blood collection system, and numerous safety-engineered medical devices. BD's mission centers on improving clinical therapy for patients and enhancing clinical processes for healthcare providers while addressing global health challenges through strategic partnerships and continuous innovation.