Field Service Engineer - X-ray
Block Imaging Parts & Service LLC
Summary
This role is responsible for delivering high-quality technical service and support to medical imaging customers. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment (X-ray) to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements.
Job description
Essential Job Duties
- Service, install, evaluate, and maintain medical imaging equipment across the United States.
- Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
- Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
- Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
- Expand technical knowledge continually and contribute to improving engineering competency.
- Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
- Document new processes and provide training to end users, while supporting additional duties as needed.
- Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
- Driving and vehicle operation are essential functions of this role.
Role Competencies
- Strong organizational and time-management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
- Mechanical aptitude and strong problem-solving skills, using critical thinking, initiative, and diagnostic ability.
- Excellent communication and relationship-building, including clear verbal/written communication and positive interactions with customers, vendors, and team members.
- Flexibility, professionalism, and mature decision-making when resolving issues in fast-paced or challenging situations.
- High attention to detail with reliable follow-through, ensuring accurate documentation, safe work practices, and quality results.
- Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.
Experience and Education Requirements
- Preferred Experience: 3-7 years' experience in medical imaging engineering or equivalent.
- GE and/or Siemens brand x-ray field service experience preferred.
- Education (or equivalent experience): Bachelor's degree in engineering or equivalent.
Travel Requirements
- Frequent driving 30%+, Load, transport, deliver parts/equipment.
- Meet driver eligibility requirements. Minimum age 21, refer to company vehicle policy.
Requirements
- 3-7 years' experience in medical imaging engineering or equivalent
- GE and/or Siemens brand x-ray field service experience preferred
- Bachelor's degree in engineering or equivalent
- Strong organizational and time-management skills
- Mechanical aptitude and strong problem-solving skills
- Excellent communication and relationship-building
- High attention to detail with reliable follow-through
- Proficiency with computers and related tools including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management
- Frequent driving 30%+
- Meet driver eligibility requirements, minimum age 21
- Ability to lift up to 75 pounds
- Manual dexterity to handle tools, small components, and electronic parts
- Visual acuity and color perception sufficient to read schematics and calibrate equipment
- Ability to wear required personal protective equipment (PPE)
- Compliance with hospital health and safety requirements
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Health Savings Accounts
- 19 Days PTO
- Holiday Pay
- Annual Bonus Opportunities
- 401(k) Matching up to 6%
- Financial Planning Tools
- Team Member Perks Program
- Tuition Assistance
- Employee Referral Bonus
- Paid Parental Leave
Company overview
Block Imaging Parts & Service LLC is a leading global provider of medical imaging equipment parts, service, and refurbished systems. Founded in 1997 and headquartered in Holt, Michigan, the company operates as an independently led organization jointly owned by Siemens Healthineers and CommonSpirit Health through a unique 2023 joint venture. The company specializes in buying, selling, and servicing all modalities of medical imaging equipment including MRI, CT, PET/CT, C-arm, X-ray, mammography, and ultrasound systems from major manufacturers like Siemens, GE, Philips, and Toshiba. With over 40,000 parts in stock across all modalities and a 120,000-square-foot ISO-9001 certified refurbishment facility, Block Imaging serves healthcare providers in more than 100 countries worldwide. The company offers comprehensive service solutions including full-service repair, preventative maintenance, remote diagnostics, and flexible service plans without contracts. Their mission, centered on the belief that "People Matter," focuses on providing second chances for both imaging equipment and the people who depend on them, while addressing healthcare access challenges through innovative service models and global distribution capabilities.