Field Service Installation Coordinator
Harmar Mobility LLC
Summary
This position focuses on assisting the Director of LiftSquad with the efficient creation and maintenance of installer account data in Salesforce, ensuring compliance and seamless operations.
Job description
Duties
- Assist with the ongoing management of installer account data which is vital for business operations.
- Support account data management processes related to the submission of new installer applications and maintenance of existing accounts.
- Manage the procedures for tracking certificate of insurance (COI) expirations and ensuring compliance.
- Assist with evaluating the need for new installers and obtaining necessary approvals.
- Support regular audits and related communication with installers.
- Support Salesforce Field Service, including user setup, mobile app help, work orders, and basic reporting.
Key Accountabilities
- Ensuring continuous compliance and process improvement.
- Understand the documentation required for account creation, including COI and certifications.
- Understand the importance of record-keeping and adhering to quality control procedures.
- Support effective use of Salesforce Field Service (FSL) and related processes.
Requirements
- Associate's degree in education, communications or technical field; or 4 years related experience and/or training; or equivalent combination of education and experience
- 1-2 years' experience in a customer-facing field
- Data analytics experience preferred
- Experience with Salesforce or similar field service applications preferred
- Understand the importance of record-keeping and adhering to quality control procedures
- Strong oral and written communication skills
- Ability to present to small-medium sized groups
- High level of organizational skills
- Ability to communicate, motivate and cooperate with all levels of staff
- Knowledge of reporting tools and data analytics including trend forecasting and demand planning
- Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications
- Ability to manage and prioritize multiple projects
- Detail oriented and thorough in completing work tasks
- Must possess a valid driver's license
Company overview
Harmar Mobility LLC is a leading U.S.-based manufacturer specializing in mobility and accessibility solutions designed to assist individuals with limited mobility, including seniors, veterans, and people with disabilities. Founded in 1998 and headquartered in Sarasota, Florida, the company operates with the mission "We Lift Lives," focusing on creating products that enable independence and improve quality of life. Harmar's comprehensive product portfolio includes stairlifts (both straight and curved), vehicle lifts for scooters, power chairs, and wheelchairs, residential elevators, vertical platform lifts, incline platform lifts, ramps, and other home accessibility equipment. The company has sold over 500,000 lifts and maintains a strong dealer network across North America. Harmar is recognized as a Great Place to Work Certified company for five consecutive years (2021-2025), reflecting its commitment to employee satisfaction and positive workplace culture. The company designs and assembles all products in the United States, emphasizing safety, reliability, and extensive testing that exceeds industry standards.