Field Service Representative – Medical Equipment | Pennsylvania
Visionix USA Inc
Summary
We're seeking a technically skilled, hands-on problem solver with a strong background in field service and equipment troubleshooting.
Job description
What You'll Do
- Install, repair, and maintain medical and ophthalmic equipment.
- Diagnose and troubleshoot mechanical and electrical issues.
- Perform preventive maintenance and equipment inspections.
- Work directly with customers to resolve technical issues.
- Manage parts, tools, and service inventory.
- Document service activities and maintain accurate service records.
- Travel extensively throughout your assigned territory, with occasional nationwide travel.
What We're Looking For
We're seeking a technically skilled, hands-on problem solver with a strong background in field service and equipment troubleshooting.
Required Qualifications
- 6–10 years of field service experience.
- Minimum of 5 years of hands-on biomedical equipment experience.
- Minimum of 5 years of experience servicing, maintaining, or repairing medical devices.
Related Experience That Can Be Valuable
- Industrial equipment service and repair.
- Electrical and mechanical troubleshooting.
- Military technical or equipment maintenance experience.
- Technical support and customer-facing service roles.
No ophthalmic experience? No problem. We'll provide training on our equipment and technology. What matters most is that you know how to troubleshoot, learn quickly, communicate with customers, and take ownership of the job.
Requirements
- 6–10 years of field service experience
- Minimum of 5 years of hands-on biomedical equipment experience
- Minimum of 5 years of experience servicing, maintaining, or repairing medical devices
- Diagnose and troubleshoot mechanical and electrical issues
- Perform preventive maintenance and equipment inspections
- Manage parts, tools, and service inventory
- Document service activities and maintain accurate service records
- Extensive travel throughout assigned territory, with occasional nationwide travel
Benefits
- 401(k) Retirement Plan
- Medical, Dental & Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off (PTO)
- Travel Expenses Covered
Company overview
Visionix USA Inc, formerly known as Luneau Technology USA & Optovue Inc., is a leading manufacturer and exclusive provider of advanced ophthalmic diagnostic equipment in North America. The company specializes in integrating core refractive, screening, and imaging technologies to address the evolving needs of eye care professionals. Visionix offers a comprehensive suite of products including Optovue OCT (Optical Coherence Tomography) systems with OCT-Angiography capabilities, Visionix screening and refraction systems, and Briot and Weco lens finishing equipment. With over 100 years of innovation heritage, the company provides high-speed OCT technology designed to facilitate diagnosis and management of various ocular diseases such as macular degeneration, glaucoma, and diabetic retinopathy. Visionix serves as the pioneer in combining multiple diagnostic modalities into unified platforms, enabling eye care practitioners to deliver comprehensive patient care through advanced visual health solutions. The company operates from Lombard, Illinois and San Jose, California, providing sales, service, training, and clinical education support to optical professionals across North America.