Field Service Specialist IV - Imaging

Overview

Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, capital procurement, medical coding, project management and more.

Responsibilities

The Field Service Specialist IV - IMAGING provides specialty medical equipment services primarily on various high-end imaging equipment within the assigned region.

• Perform preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on high-end specialty imaging modalities (MRI, CT, Cath Lab, X-ray, Nuc-med) and low-end modalities (Ultrasound, injectors) as needed
• Be competent in the use of all applicable test equipment and tools required in the performance of duties and able to teach and coach others as needed
• Ensure compliance with changes in regulations, policies and procedures set by national and state regulatory bodies
• Ensure all scheduled work is accomplished on time, customer needs are met, and day-to-day operations impacting revenue are communicated as needed
• Provide service support scheduling and vendor management responsibility
• Provide regional technical support for resolving difficult equipment issues
• Contribute to department improvement and collaborate and maintain positive relationships with customers
• Maintain a patient-focused department culture and participate in teamwork, quality, integrity and professional growth

Qualifications

Required qualifications:

• Associate degree in biomedical/electrical engineering technology, or equivalent military education with minimum 15 years' experience servicing diagnostic imaging equipment
• Formal certification of training (OEM or third-party training center) in the medium to high-end imaging modalities
• Working knowledge of Networking, PACS and DICOM standards required
• Knowledge of associated tools and test equipment
• Demonstrate mechanical diagnostic troubleshooting and repair skills in a timely manner
• Willingness to cross-train other team members
• Familiar with the Healthcare Industry, understanding roles in various departments and users
• Support policies and procedures of Prime Healthcare
• Professional appearance and behavior
• Communicate effectively, share knowledge, proactively complete tasks, and cooperate in a team environment
• Maintain a valid DL with good driving record
• Travel to Prime Healthcare Hospitals in Illinois and possibly outside Illinois as required