Field Service Specialist

Overview

Waters Materials Sciences Division's Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.

As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who use our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Materials Sciences Division is seeking a highly skilled, motivated and customer-focused professional to join our world-renowned Field Service Organization in the New England (CT, RI, MA) Service Territory.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

Qualifications

Education: Associates Degree in Chemistry, Engineering, Biology, or other science related field. Bachelors Degree preferred.

Experience: 0-2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA). Ability to perform effective system level troubleshooting.

Competencies: Must possess a strong customer focus; interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs; personal sense of integrity and trust; ethical practice; must be independent and able to make decisions; effective time management skills; system level approach to problem solving; analytical attitude with a strong drive to resolve open issues; excellent verbal and written communication skills.

Travel: A clean driving license and a valid passport will be required. This is a territory-based position with travelling within your designated territory, and occasional overnight travel will be required.