Field Service Specialist

Position Summary

The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. Ideal location is Camden, South Carolina but other areas of South Carolina may also be considered.

Position Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required Participation in Territory After Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time.
• Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and Conduct the execution of the Zoetis Process Evaluation Program.
• Principle for collecting and reporting all important information within Zoetis FieldAware System.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other Duties as Assigned.

Education and Experience

• Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1 - 5 years of related experience.

Technical Skills

• Bilingual (English/Spanish) preferred.
• Proven Mechanical Aptitude.
• Proficient organizational skills.
• Self-motivator and self-starter.
• Strong critical thinking problem solving, judgment, and initiative.
• Effective communication skills are necessary to interact directly with multiple levels of customer management.
• Basic computer skills using Word / Excel / and Outlook.

Physical Position Requirements

• Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible.
• Heat and Humidity above average is common.
• Available for unsocial work hours due to On-Call work beyond 40-hour work week (weeknights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face).
• Lift more than 25 pounds.
• Periodic Overnight Travel Required.