Field Service Supervisor
Shimadzu Scientific Instruments
Summary
Shimadzu Scientific Instruments is seeking a Field Service Supervisor to serve as both a technical expert and a leadership resource within our Service team. In this high-impact role, you will provide hands-on service across your assigned region while supporting and mentoring Field Service Engineers to drive service quality and customer satisfaction. This position is ideal for a lead engineer ready to step into a role that combines technical excellence with people leadership.
Job description
Position Summary
Shimadzu Scientific Instruments is seeking a Field Service Supervisor to serve as both a technical expert and a leadership resource within our Service team. In this high-impact role, you will provide hands-on service across your assigned region while supporting and mentoring Field Service Engineers to drive service quality and customer satisfaction. This position is ideal for a lead engineer ready to step into a role that combines technical excellence with people leadership.
Job Functions Include, But Are Not Limited To
- Provide daily field support through installation, maintenance, and repair of Shimadzu's analytical instruments.
- Mentor and guide regional Field Service Engineers, including assistance with service call assignment and daily technical troubleshooting.
- Support onboarding, performance evaluations, and technical skill assessments.
- Monitor regional service call tracking systems and ensure documentation compliance.
- Conduct customer follow-up and issue resolution for escalated service matters.
- Assist in parts inventory control, service contract promotion, and customer satisfaction initiatives.
- Support hiring efforts for new engineers and participate in technical interviews.
- Travel within the assigned region as required.
Education and Qualifications
- Associate degree in Electrical Engineering or Technology required; Bachelor's degree in a Life Science discipline preferred.
- Minimum of five (5) years experience in analytical instrumentation service or a similar technical field.
- Demonstrated leadership in a technical environment (team lead, mentor, or supervisor-level experience preferred).
- Strong knowledge of electronic systems, troubleshooting techniques, and instrumentation repair.
- Excellent communication, organizational, and interpersonal skills.
- Willingness and ability to travel daily within the assigned region.
Requirements
- Associate degree in Electrical Engineering or Technology required
- Bachelor's degree in a Life Science discipline preferred
- Minimum of five (5) years experience in analytical instrumentation service or a similar technical field
- Demonstrated leadership in a technical environment (team lead, mentor, or supervisor-level experience preferred)
- Strong knowledge of electronic systems, troubleshooting techniques, and instrumentation repair
- Excellent communication, organizational, and interpersonal skills
- Willingness and ability to travel daily within the assigned region
Benefits
- 401(k) Matching
- Profit-Sharing Program
- Medical, Dental & Vision
- Flexible Spending Account
- Health Savings Account
- Paid Time Off
- Tuition Assistance
- Pet Insurance
- Identity Theft Insurance
- Life Insurance
- Short-Term Disability
- Company Car
- Fuel Card
- Company-Paid Cell Phone
Company overview
Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation, a global leader in analytical instrumentation based in Kyoto, Japan. Established in 1975 and headquartered in Columbia, Maryland, SSI serves as the primary distribution and manufacturing arm for Shimadzu's scientific instruments across the Americas. The company specializes in developing and supplying advanced analytical equipment including HPLC/UHPLC systems, GC-MS/MS, LC-MS/MS, UV-Vis-NIR spectrophotometers, FTIR spectrometers, ICP-MS, MALDI-TOF mass spectrometers, and various materials testing systems. With a network of ten regional offices across the United States, SSI provides comprehensive technical support, customer training, and application development services. The company operates a state-of-the-art Customer Training and Education Center, a Solution Center for collaborative research, and an Innovation Center focused on developing customized hardware and software solutions. SSI serves diverse sectors including pharmaceuticals, biotechnology, environmental testing, food safety, academic research, and government laboratories, maintaining strong partnerships with leading institutions through its SPARQ (Shimadzu Partnership for Academics, Research, and Quality of Life) program.