Field Service Technician

Job Summary

Combined Field Service Technician role cross trained in all scopes: firestopping, doors, and dampers.

Duties/Responsibilities – Firestopping

• Inspect and repair fire/smoke barriers per NFPA/IBC/UL requirements
• Read and interpret blueprints and life safety drawings
• Document inspection and repair results in electronic reporting system using a tablet
• Provide accurate and detailed documentation for customers' code compliance
• Document repairs that cannot be completed and obtain specifications for materials to be ordered
• Perform routine maintenance and repairs on equipment, including electrical, HVAC, and plumbing components
• Install access doors in rated assemblies
• Hang and repair drywall
• Install and repair wall assemblies (metal framing and repair of gypsum and masonry construction)
• Load and unload project materials and equipment
• Complete prep work for all applications
• Use common hand tools such as hammers, knives, chisels, pliers, screwdrivers, saws, drills
• Properly maintain equipment and tools
• Follow safety and infection control guidelines and procedures
• Ensure clean job site
• Maintain professional, timely communication with customers and staff
• Attend required training activities
• Support other service lines as assigned
• Must be willing to travel extensively

Duties/Responsibilities – Dampers

• Inspect fire dampers per NFPA 80 statutes and codes
• Complete Remedi8's Fire Damper Inspection training per TMP-001 manual and ISO 17020:2012 certification requirements
• Provide accurate documentation for customers' code compliance and reporting
• Maintain professional, timely communication with customers and Remedi8 management and team
• Support other service lines as assigned

Duties/Responsibilities – Doors

• Inspect fire-rated and smoke doors per NFPA 80
• Complete Remedi8's Fire Door Inspection training per ISO 17020:2012 certification requirements
• Ensure completion of accurate reports for customer code compliance
• Maintain professional, timely communication with customers prior to and following projects
• Perform minor repair of fire door frames, doors, locksets, latches, closers, strike plates, and miscellaneous door and frame hardware to bring up to code
• Perform repairs in accordance with NFPA 80, NFPA 105 and IBC standards for fire door performance
• Fill holes in frames/doors, shim to correct clearances, clean/install closers and hardware to fix latching and closing issues
• Establish plan of action for door replacement through facilities in a time efficient manner
• Document repairs that are not able to be completed and obtain specifications for hardware to be ordered
• Work with hand tools (drill, screws, screwdriver, tap & dye sets, Bondo, sander)
• Administer proper infectious control measures per hospital requirements
• Support other service lines as assigned

Requirements and Preferred Experience

• 1+ year of firestop inspection, repair, and installation
• Commercial drywall repair and installation
• Fire caulking experience
• Excellent communication and interpersonal skills
• Understanding of iOS products and electronic reporting
• Experience with life safety plans and NFPA
• Hilti and STI certification preferred but not required
• Ability to review inspection reports and approve for client distribution
• Ability to read, follow, and label Life Safety Plans (LSPs)
• Knowledge and use of tools and maintenance and calibration requirements
• Ability to follow inspection methods and procedures, recognizing and recording deficiencies
• Experience in customer service and working with the public and clients
• Self-motivated and able to work independently and efficiently
• Good record keeping and tracking of facilities inspections
• Good verbal and written communication skills
• Efficient with smartphones, tablets, computers, and Microsoft Office
• Ability to complete on-site emergency troubleshooting
• High attention to detail
• Knowledge of computer software including Word, Outlook, and Excel
• Self-starter, excellent listener, able to complete tasks upon deadlines with limited supervision
• Excellent client-facing and internal communication skills

Physical Requirements

Regularly required to stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. Twist, bend, reach. Climb depending on above ceiling conditions. Work in small, tight or confined spaces. Work on ladders for extended periods. Work inside containment units. Must be able to lift and/or move up to 50 pounds occasionally. Working extended hours, including evenings, nights and weekends may be required.

Additional Requirements

• Must be 21 years of age
• Must have a valid driver license
• Must pass drug screen, criminal background check and driver's license check
• Ability to travel up to 100% of the time