Field Service Technician I
Technical Safety Services
Summary
Field Service Technicians are dispatched daily to provide a variety of on-site services including cleanroom, biological safety cabinet, fume hood, and pharmacy certification, calibration of laboratory instruments, and many additional services as their careers progress. Our technicians employ excellent client service and a thorough understanding of our portfolio of services to exceed expectations by performing contracted services at the highest level of quality and uncovering new needs when possible.
Job description
What will you do?
- Perform testing, certification, calibration, and repair services across a variety of laboratory spaces and equipment on client premises and/or in shop facilities.
- Interface directly with clients to understand, discuss and execute their needs.
- Maintain and improve client relationships and act as the client’s primary in-person interaction with the company.
- Complete all required documentation and administrative tasks related to assigned business.
- Other duties as assigned.
How will you get here?
Education and Experience: Requires a High School Diploma or equivalent. 2-year or 4-year degree preferred. Requires 2 years of relevant experience. A combination of education, training, and related experience may meet requirements.
Knowledge, Skills and Abilities
- Excellent customer service and relationship-building skills.
- Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
- Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
- Highly effective verbal and written communication skills.
- Knowledge of basic math including geometry and algebra.
- Valid driver’s license and good driving record.
- Experience with the Microsoft Office suite.
Requirements
- High School Diploma or equivalent
- 2 years of relevant experience
- Excellent customer service and relationship-building skills
- Strong troubleshooting and problem-solving skills
- Ability to work effectively with minimal supervision
- Effective time management and prioritization skills
- Highly effective verbal and written communication skills
- Knowledge of basic math including geometry and algebra
- Valid driver’s license and good driving record
- Experience with the Microsoft Office suite
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Long-term Disability
- Short-term Disability
- Life Insurance
- Paid Time Off
- Company Paid Holidays
Company overview
Technical Safety Services (TSS) is a leading independent testing, inspection, calibration, and certification service provider focused on the life sciences and healthcare industries. Founded in 1970, the company specializes in ensuring compliance, safety, and accuracy for laboratories, hospitals, and pharmaceutical facilities across the United States. TSS offers comprehensive services including cleanroom certification, biological safety cabinet testing, environmental monitoring, laboratory equipment calibration, and validation services. With a team of over 400 technicians and nationwide coverage, the company serves biotech companies, medical device manufacturers, academic research institutions, and healthcare providers. As part of the TSS Family of Companies, which includes Evergreen Medical Services and Cornerstone Commissioning, the organization provides full lifecycle support for critical laboratory and hospital systems, helping clients maintain regulatory compliance and operational excellence in controlled environments.