Field Service Technician II
Alma Lasers
Summary
The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone.
Job description
Essential Functions
- Diagnose and troubleshoot malfunctioning medical instruments or equipment
- Repair equipment after diagnosis
- Read diagrams and schematics to perform full board swaps as needed
- Test machines after repair to ensure proper functionality
- Maintain and complete all repair documentation paperwork
- Provide Level 2 support via phone to customers and internal employees
- Abide by company safety and health policies
- Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
- Set appointments to perform preventive maintenance, service calls, and installations
- Work closely with the Client Relations team to resolve customer issues
- Perform device calibration using specified test equipment such as power meters
- Mentor and aid other field service personnel
- Develop troubleshooting documents for our Client Relations team
Competencies
- Planning
- Problem Solving/Analysis
- Technical Capacity
- Organizational Skills
- Customer Facing Communication Proficiency
- Ability to retain large amounts of information
Education and Experience Required
- Associate's degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
Skills Required
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to multitask
Supervisory Responsibility
This position has no direct reports but assists in mentoring peers and other departments as needed.
Travel
This position requires 75-90% travel as needed. This position will primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
Requirements
- Associate's degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Ability to multitask
- Positive attitude and approach to the job responsibilities and the Alma team
Benefits
- Overtime pay eligible
Company overview
Alma Lasers is a global leader in energy-based medical and aesthetic solutions, founded in 1999 and headquartered in Caesarea, Israel. As a subsidiary of Sisram Medical, the company specializes in developing and manufacturing advanced laser, light-based, radiofrequency, plasma, and ultrasound technologies for both aesthetic and surgical markets. With operations spanning three continents and distribution networks worldwide, Alma Lasers has established itself as a top-three global player in the medical aesthetics industry, holding the number one position in China. The company's comprehensive product portfolio includes award-winning platforms such as Alma Harmony, Alma Hybrid, and Alma IQ, which address over 65 aesthetic indications including skin rejuvenation, hair removal, body contouring, scar treatment, and sexual wellness. Alma's innovative approach focuses on providing modular, cost-effective, and high-performance systems based on cutting-edge clinical research, enabling practitioners to deliver safe, effective, and life-transforming treatments to patients. The company maintains a strong commitment to research and development, with numerous patents and clinical publications supporting its technology leadership in the rapidly growing medical aesthetics sector.