Field Service Technician III - Ohio
Boston Scientific
Summary
As a Field Service Technician III at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific's Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. The selected candidate will reside in Ohio, providing coverage to the Northeast Region of the U.S. as needed.
Job description
About the role
As a Field Service Technician III at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific's Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. The selected candidate will reside in Ohio, providing coverage to the Northeast Region of the U.S. as needed.
Your responsibilities will include
- Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
- Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
- Deliver technical support for field escalations, customer concerns, and warranty inquiries
- Manage routine and emergency service requests within your assigned territory
- Accurately document service events, complaint information, and system updates using internal tools
- Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
- Participate in projects, event support, or cross-functional tasks as required by the business unit
- Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities
Required qualifications
- Minimum 3 years of experience with an Associate's degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR an equivalent combination of education, training, and relevant work experience
- High School Diploma/GED with a minimum of 5 years of relevant field service, technical, or biomedical equipment experience
- Completion of a biomedical equipment technician (BMET) certification, formal technical training program, or military technical training with a minimum of 3 years of hands-on experience
- Bachelor's degree in a related field with a minimum of 2 years of technical experience
- Minimum of 1 year in a role requiring travel to customer or field/remote sites
- Strong understanding of electronic systems, including analog and digital circuitry
- Proficiency in troubleshooting and servicing complex technical or medical equipment
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to travel approximately 75% of the time to service customers, sometimes on short notice
- Ability to work independently and handle multiple priorities with minimal supervision
- Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements
Preferred qualifications
- Prior technical field service, biomedical, or military technical MOS experience
- Experience in hospital or ambulatory surgery environments
- Business unit-specific experience: Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
- Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
- Strong proficiency with business systems and Microsoft Office Suite
Requirements
- Minimum 3 years of experience with an Associate's degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR an equivalent combination of education, training, and relevant work experience
- High School Diploma/GED with a minimum of 5 years of relevant field service, technical, or biomedical equipment experience
- Completion of a biomedical equipment technician (BMET) certification, formal technical training program, or military technical training with a minimum of 3 years of hands-on experience
- Bachelor's degree in a related field with a minimum of 2 years of technical experience
- Minimum of 1 year in a role requiring travel to customer or field/remote sites
- Strong understanding of electronic systems, including analog and digital circuitry
- Proficiency in troubleshooting and servicing complex technical or medical equipment
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to travel approximately 75% of the time to service customers, sometimes on short notice
- Ability to work independently and handle multiple priorities with minimal supervision
- Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements
Benefits
- Health insurance
- Training and development
- Career advancement opportunities
Company overview
Boston Scientific Corporation is a global leader in the development, manufacturing, and marketing of minimally invasive medical devices used in interventional medical specialties. Founded in 1979 and headquartered in Marlborough, Massachusetts, the company focuses on transforming patient lives through innovative medical solutions across a wide range of therapeutic areas including cardiology, endoscopy, urology, pulmonology, and neuromodulation. With approximately 53,000 employees worldwide and operations in 40 countries, Boston Scientific serves over 44 million patients annually. The company invests heavily in research and development, allocating $1.6 billion to R&D in 2024, and maintains a strong commitment to quality, patient safety, and meaningful innovation. Boston Scientific's product portfolio includes advanced technologies such as cardiac rhythm management devices, coronary stents, ablation systems, endoscopy equipment, and neuromodulation therapies, all designed to improve patient outcomes and quality of life through less invasive treatment options.