Field Service Technician - Los Angeles, CA
Getinge
Summary
The Field Service Technician will provide professional field service technical support on all Getinge Acute Care Therapies products in the assigned territory. This position is responsible for responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations, while focusing on quality service and customer satisfaction. The position is also expected to help support the renewal of service contracts and assist with identifying new service contract opportunities to grow the service business in the territory.
Job description
Job Functions
- Provide on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory.
- Maintain positive, professional communication with customers, regional team members and the Technical Support group.
- Document all activities in accordance with Service policies and procedures.
- Provide technical assistance to the Field Sales team.
- Maintain all service contracts in accordance with service policies and procedures, including assisting with identifying potential service contract customers.
- Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
- Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the respective Service Regional Manager.
- Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
- Build quality into all aspects of work.
Required Skills and Abilities
- Technically proficient in using schematics, systems diagrams and repair/replacement procedures to troubleshoot, repair and calibrate assigned products in the territory.
- Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc.
- Well-organized, able to carry out tasks with minimum supervision.
- Able to present service solutions that meet customer needs.
- Exhibit high level of critical thinking ability.
- Customer-oriented and strong interpersonal skills.
- Strong verbal and written communication skills.
- Basic to intermediate Microsoft skills in Word, Excel and Outlook.
- Must have a valid drivers' license.
- The position requires travel of approximately 40% to 75%, including some overnight travel.
Experience and Education Requirements
Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline; or equivalent military training or experience with emphasis in electronics technology. 2+ years' experience in a field service role in medical devices, technical repair or related technical field strongly preferred.
Requirements
- Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline; or equivalent military training or experience with emphasis in electronics technology
- 2+ years' experience in a field service role in medical devices, technical repair or related technical field strongly preferred
- Technically proficient in using schematics, systems diagrams and repair/replacement procedures to troubleshoot, repair and calibrate assigned products
- Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc.
- Well-organized, able to carry out tasks with minimum supervision
- Able to present service solutions that meet customer needs
- Exhibit high level of critical thinking ability
- Customer-oriented and strong interpersonal skills
- Strong verbal and written communication skills
- Basic to intermediate Microsoft skills in Word, Excel and Outlook
- Must have a valid drivers' license
- Travel of approximately 40% to 75%, including some overnight travel
Benefits
- Health, Dental & Vision Insurance
- 401(k) Matching
- Paid Time Off
- Wellness Initiative
- Health Assistance Resources
- Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- Commuter Benefits
- Parental & Caregiver Leave
- Tuition Reimbursement
Company overview
Getinge AB is a leading Swedish medical technology company founded in 1904 and headquartered in Gothenburg, Sweden. As a publicly traded company listed on Nasdaq Stockholm, Getinge specializes in developing and manufacturing advanced medical devices and solutions for healthcare and life sciences industries. The company operates through three core business areas: Life Science, Acute Care Therapies, and Surgical Workflows. Getinge's comprehensive product portfolio includes ventilators, heart-lung machines, anesthesia systems, surgical tables, sterilizers, washer-disinfectors, bioreactors, and digital health solutions. With approximately 12,000 employees worldwide, operations in 40 countries, and sales in over 135 countries, Getinge has established itself as a global leader in medical technology. The company maintains manufacturing facilities across Europe, Asia, and North America, with the United States representing its largest market. Getinge's commitment to innovation and patient safety has made it a trusted partner for hospitals, research laboratories, and pharmaceutical production facilities worldwide, dedicated to improving clinical outcomes and optimizing healthcare workflows.